Operation Manager

6 days ago


Surat India Jewel Pro Tech Full time

Job Description Role Overview As our Operations Manager, you'll take full ownership of day-to-day marketplace operations. You'll manage end-to-end shipping, logistics, customer service, and cross-functional coordination with urgency, accountability, and clarity. This is a hands-on, execution-focused rolenot a back-office admin position. Key Responsibilities - Shipping & Fulfillment - Coordinate domestic and international shipments via FedEx, ParcelPro, DHL, etc. - Secure competitive logistics and insurance rates. - Ensure timely pickup, authentication, and delivery of items. - Customer Service Oversight - Monitor and ensure prompt CS responses, including on weekends. - Supervise CS team outputs and implement SOPs/templates for speed and consistency. - Operational Execution - Follow through all operations-related ClickUp tasks to closure. - Proactively escalate issues and prevent delays or miscommunications. - Work with cross-functional teams (product, QA, CS, logistics) to streamline flows. - Process Ownership - Suggest improvements, plug gaps, and lead the execution of process enhancements. - Handle reporting, documentation, and basic vendor/account management (e.g., ParcelPro portals). Requirements - 36 years of experience in operations, fulfillment, or logistics (eCommerce or marketplace preferred). - Proven ability to take ownership and execute with minimal supervision. - Strong communication and coordination skills. - Experience using tools like ClickUp, Zoho Vault, or similar. - Fluent in English; Gujarati or Hindi a bonus. - Based in Surat and available for full-time on-site work. What We Offer - Competitive salary based on experience CTC (7.510 LPA) - Direct impact on a fast-scaling international marketplace - Transparent, no-nonsense startup culture with high expectations and high trust - Learning opportunities and exposure to global operations


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