Operations Manager

10 hours ago

Surat, Gujarat, India Nova IVF Fertility a Unit of Rhea Healthcare Pvt Ltd Full time ₹ 3,84,000 - ₹ 4,80,000 per year

Manager-OPS

Job Objective

ØTo manage the day-to-day operations and in line with the strategic plans of Nova by effective utilization of resources to ensure quality patient and effective doctor engagement methodologies

Detailed duties and responsibilities

Strategic

  • Supporting the Centre Managers to Prepare the Annual Operating Plan and performance standards for the center in collaboration with the Regional heads and the Corporate in line with strategic plans of the organization

Operational

  • Provide with details to the patients and the accompanying family member about the formalities & procedures that will be followed in cases of successful as well as failed cases of failure.
  • Keep track of the patients' progress and keep the referring OB-GYN Specialists informed at periodic intervals.
  • Facilitate the engagement of referring OB-GYN specialists by ensuring that the patients who had successful IVF are directed back to the OB-GYN specialists who referred them
  • Oversee the processes, procedures, equipments and other facilities employed in IVF and ensure highest standards are followed through in all of the following - semen/Ovum collection, storage, fertilization, implantation and other related sub-processes.
  • Ensure timely, accurate and legible documentation is followed by consultants, investing doctors, RMOs, Nurses, Semenologist, embryologist and everyone concerned with patient care.
  • Ensure the maintenance of highest standards of hygiene and cleanliness in order to achieve least number of hospital acquired infections
  • Oversee safekeeping of center medical records and ensure availability at all times for auditing & reference purposes
  • Maintain a database of total no of cases referred, direct walk ins, patient referral, successful ones, failure rate, reasons for failure and regularly update it to the Medical Director, NIF
  • Maintain an efficient patient feedback and response system to gather feedback and responding to problems in a timely manner.
  • Ensure that medical waste management system is in place according to standards
  • Ensure that ethical Medical practice is followed at all times at the center
  • Interact with patients and attendants and building lasting relationships
  • Act as Second escalation point for all operational issues related to the facility and take suitable action by interfacing with the concerned stakeholders

Financial

  • Assisting the centre heads for preparing the annual budget with the assistance of Finance team
  • Ensure timely refund of money to patients incase of unsuccessful treatment by coordinating with Finance team

People

  • Oversee if the right number and quality of manpower is hired in accordance with the manpower planning
  • Support HR in investigating and resolving critical attrition and increasing employee engagement levels at the center
  • Oversee duty rosters in order to ensure effective utilization of manpower
  • Manage the outsourced staff and ensure efficient running of the center

Key Result Areas

  • Patient satisfaction index (feedback)
  • Time taken to resolve patient complaints
  • Center contributions

Qualification

MHA/ MBA in hospital Administration

Experience

(Indicative)

0- 4 years of experience in the domain operations preferably in Healthcare sector

Job Type: Full-time

Pay: ₹25, ₹32,000.00 per month

Work Location: In person

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