Front End Customer Service

Company DescriptionAt Sellwise, we provide end-to-end real estate sales and marketing solutions. Our expert team leverages market insights, technology, and transparency to drive value, reposition products, and enhance brand presence. We are dedicated to ensuring client satisfaction and delivering exceptional results in the real estate sector.Role...

Job SummaryAs the first point of contact for clients and visitors, the Front Desk Manager plays a vitalrole in shaping the customer experience at our center. This role goes beyond receptionduties—it includes appointment management, client engagement, scheduling coordination,housekeeping oversight, and basic billing functions. A calm, professional demeanor,...

Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner. Resolve product or service problems by clarifying customer complaints, determining the cause, selecting the best solution, and following up to ensure resolution. Process orders, forms, applications, and requests accurately. Maintain a deep understanding of...

Providing accurate information about products or services and guiding customers in making informed decisions. Resolving customer issues and concerns efficiently, ensuring high customer satisfaction. Maintaining a deep understanding of our products, services and policies to address customer concerns effectively. Responding to customer inquiries accurately and...

Key Responsibilities: - Manage front desk operations, ensuring excellent customer service - Handle phone calls, emails, and messages - Greet clients, visitors, and employees - Manage appointments, schedules, and calendars - Maintain accurate records and databases - Provide administrative support to senior management - Handle queries, complaints, and feedback...

Handling all incoming customer queries and questions Providing the appropriate service and information or referring clients to another department Referring problematic issues that they cannot solve to management Resolving customer complaints and issuing refunds as needed Maintaining an accurate Customer Relationship Management (CRM) database by entering and...

Respond promptly to customer inquiries via phone, email, and live chat.Deliver accurate information about products, services, and company policies.Resolve customer concerns and escalate issues to appropriate departments when necessary.Record customer interactions and feedback in our CRM system for tracking and analysis.Assist with troubleshooting common...

Frontend Developer )Build responsive web apps using Integrate with backend REST APIs.Ensure performance, cross-browser compatibility, and clean UI.skills: , JavaScript, HTML, CSS, PostgreSQLREST API integration.

Lead and manage the customer service team, providing coaching, training, and support.Monitor performance metrics (e.g., response time, resolution time, CSAT scores) and drive continuous improvement.Handle complex or escalated customer issues promptly and professionally.Strong problem-solving and conflict resolution abilities.Ability to work in a fast-paced...

Respond promptly and professionally to customer inquiries via phone, email, live chat, or in person.Process orders, forms, applications, and requests.Resolve product or service issues by clarifying complaints, determining the cause, and identifying solutions.Ability to multitask, prioritize, and manage time effectively.Positive attitude and a passion for...