Call Center Supervisor

1 week ago


Pilerne Goa, India Jetway Oil and Fuel Services Home Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Call Center Supervisor:

Qualifications:

  • Bachelor's degree or diploma in relevant field
  • 2-4 years of experience in customer service or call center environment
  • Leadership abilities and team management skills
  • Good communication skills
  • Familiarity with call center software and tools
  • Ability to handle escalations and train agents

Job Description:

  • Supervise daily operations and ensure team meets performance targets
  • Provide coaching and training to agents
  • Monitor calls and review performance to ensure quality standards
  • Motivate team members and foster a positive work environment
  • Generate reports on team performance and escalate issues
  • Assist in recruitment and onboarding of new agents

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