Concierge Executive

6 days ago

Goa Goa, India Marriott International, Inc Full time

**Additional Information**
**Job Number**24209705
**Job Category**Rooms & Guest Services Operations
**Location**The Westin Goa, Survey No 204/1 Sub Division 1, Goa, Goa, India, 403509
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Non-Management

***

Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Monitor club lounge for seating availability, service, safety, and well-being of guests.

Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

  • Concierge

    7 days ago

    goa, India Lohono Stays Full time

    Designation: Concierge BU: Lohono Dept.: Rentals & Hospitality Sub Dept.: Guest Relations Location: Goa / Alibaug / Mumbai / Srinagar Key Responsibilities: Assist Guest Relations Executives in ensuring seamless guest arrivals and departures Prepare and organize welcome kits, local guides, and in-villa information for guests Respond promptly to guest...

  • Concierge

    2 weeks ago

    North Goa, Goa, India, Goa Lohono Stays Full time

    Designation: ConciergeBU: LohonoDept.: Rentals & HospitalitySub Dept.: Guest RelationsLocation: Goa / Alibaug / Mumbai / SrinagarKey Responsibilities:Assist Guest Relations Executives in ensuring seamless guest arrivals and departuresPrepare and organize welcome kits, local guides, and in-villa information for guestsRespond promptly to guest inquiries and...

  • Concierge

    2 weeks ago

    North Goa, India Lohono Stays Full time

    Designation: ConciergeBU: LohonoDept.: Rentals & HospitalitySub Dept.: Guest RelationsLocation: Goa / Alibaug / Mumbai / SrinagarKey Responsibilities:Assist Guest Relations Executives in ensuring seamless guest arrivals and departuresPrepare and organize welcome kits, local guides, and in-villa information for guestsRespond promptly to guest inquiries and...

  • Concierge

    2 weeks ago

    North Goa, India Lohono Stays Full time

    Designation: Concierge BU: Lohono Dept.: Rentals & Hospitality Sub Dept.: Guest Relations Location: Goa / Alibaug / Mumbai / Srinagar Key Responsibilities: Assist Guest Relations Executives in ensuring seamless guest arrivals and departures Prepare and organize welcome kits, local guides, and in-villa information for guests Respond promptly to guest...

  • Concierge Executive

    1 day ago

    Goa, India Lohono Stays Full time

    Lohono Stays by Isprava has been created to craft contemporary, luxury vacations for discerning travellers which offers high-end luxury homestays across holiday destinations, in India and South-East Asia. The company focuses on offering the most unique, local and curated hospitality experiences **Salary**: Up to ₹25,000.00 per month **Benefits**: -...

  • Guest Relation Executive

    1 week ago

    Goa, India Foxoso Hospitality Pvt Ltd Full time

    Guest Check-In and Check-Out:Welcome guests upon arrival. Assist with the check-in and check-out processes. Provide information about hotel amenities, services, and policies. Guest Assistance:Address guest inquiries, requests, and complaints promptly and professionally. Arrange transportation, tours, and other services as requested. Offer assistance with...

  • Front Office Associate/supervisor

    2 weeks ago

    Goa, Goa, India Foxoso Hospitality Pvt Ltd Full time

    Guest Check-In and Check-Out:Welcome guests upon arrival. Assist with the check-in and check-out processes. Provide information about hotel amenities, services, and policies. Guest Assistance:Address guest inquiries, requests, and complaints promptly and professionally. Arrange transportation, tours, and other services as requested. Offer assistance...

  • Front Office Associate

    6 days ago

    Goa, India Foxoso Hospitality Pvt Ltd Full time

    Guest Check-In and Check-Out:Welcome guests upon arrival. Assist with the check-in and check-out processes. Provide information about hotel amenities, services, and policies. Guest Assistance:Address guest inquiries, requests, and complaints promptly and professionally. Arrange transportation, tours, and other services as requested. Offer assistance with...

  • Front Office Associate

    6 days ago

    Goa, India Foxoso Hospitality Pvt Ltd Full time

    Guest Check-In and Check-Out:Welcome guests upon arrival. Assist with the check-in and check-out processes. Provide information about hotel amenities, services, and policies. Guest Assistance:Address guest inquiries, requests, and complaints promptly and professionally. Arrange transportation, tours, and other services as requested. Offer assistance with...

  • Customer Success Executive

    2 weeks ago

    Goa, India Vestibule Marketing Ltd Full time

    We are an established SaaS company looking to build on our current growth and sign up customers faster to our award winning property management platform. ElinaPMS is a software-as-a-service product with supporting services which includes website and digital marketing. We work with accommodation owners and operators and specialize in the serviced apartment...