Debt Collection Manager

2 weeks ago


Mumbai, Maharashtra, India Epicenter Technologies Pvt. Ltd Full time

Team Lead - Collections

Location/Hours

Location: Bhayandar, Mumbai

Shift: Rotational US Shifts

Responsibilities / Expectations

  • Plan, monitor, and manage team performance on scorecard metrics with a focus on exceeding targets
  • Make timely, accurate, and fact-based decisions under pressure or challenging conditions
  • Maintain strong orientation toward customer experience while ensuring process compliance
  • Coach team members through structured action plans to enhance individual and overall team performance
  • Lead and manage assigned projects within defined timelines and KPIs
  • Foster a high-energy, engaging, and motivating work environment
  • Drive employee engagement, manage attrition, and support ESAT initiatives
  • Build a culture of recognition and high performance, ensuring consistent motivation across the team
  • Address and resolve employee concerns with urgency, empathy, and accuracy
  • Provide ongoing career development, coaching, and counseling for team members

Minimum Qualifications

  • Strong experience in international collections
  • Excellent MIS skills; proficiency in MS Word, Excel, Access, and PowerPoint
  • Strong analytical and logical reasoning abilities
  • Excellent interpersonal, verbal, and written communication skills
  • Demonstrated leadership competencies including ownership, accountability, and proactiveness
  • Minimum Graduate
  • Flexibility to work in rotational US shifts

Desired Qualifications

  • Prior experience leading collection teams in a fast-paced environment
  • Ability to manage high-pressure scenarios and drive team results
  • Experience creating development plans and handling performance management
  • Strong capability in team engagement and retention strategies

Job Types: Full-time, Permanent

Pay: ₹1,000, ₹1,500,000.00 per year

Benefits:

  • Flexible schedule
  • Health insurance
  • Leave encashment
  • Paid sick time
  • Paid time off
  • Provident Fund

Work Location: In person



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