Technical Support Executive

1 day ago

Udaipur, Rajasthan, India PINCODEKART Full time ₹ 2,40,000 - ₹ 3,00,000 per year

Job Title: Technical Support Engineer – E-Commerce

Company - AIVS Pincodekart Pvt Ltd )

Location: Udaipur

Experience: 1–3 Years

Employment Type: Full-Time

About the Role

We are looking for a smart and technically skilled Technical Support Engineer who has knowledge of at least one programming language and can understand backend/frontend logic. This role involves troubleshooting the e-commerce website, checking if functions/features are working correctly, identifying bugs, and coordinating with the development team for resolutions.

You will act as a bridge between IT Support, Product Team, and Developers to ensure smooth and error-free website performance.

Key Responsibilities

  • Monitor and troubleshoot e-commerce website functionality, including product pages, checkout, login, payment flow, order flow, API integrations, etc.
  • Identify and replicate issues, analyze logs, and raise detailed bug reports to the development team.
  • Use programming knowledge to understand code flow, basic debugging, and root-cause analysis.
  • Test new releases, patches, and features before deployment (UAT testing).
  • Coordinate closely with developers to ensure timely fixes and updates.
  • Diagnose issues in real time and provide support to internal teams (customer care, operations, warehouse).
  • Verify if functionalities are working after updates, deployments, or configuration changes.
  • Understand APIs, responses, and data flow between systems.
  • Generate system reports and support performance monitoring.
  • Work with QA team for testing scenarios and validation.
  • Ensure minimal downtime and smooth user experience on the website.

Required Skills & Qualifications

  • 1–3 years of experience in Technical Support / Application Support / Web Support.
  • Basic knowledge of any programming language .
  • Understanding of HTML, CSS, APIs, JSON, SQL (basic level acceptable).
  • Good analytical and logical thinking for troubleshooting technical issues.
  • Familiarity with e-commerce platforms, CMS, or custom-built applications.
  • Hands-on experience with log monitoring tools and debugging techniques.
  • Ability to communicate technical issues clearly to developers and non-technical teams.

Job Types: Full-time, Part-time, Permanent

Pay: ₹240, ₹300,000.00 per year

Expected hours: 8 per week

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Internet reimbursement
  • Paid sick time
  • Provident Fund

Work Location: In person

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