General Manager

Job Profile: Mall General Manager

Reports To: CEO/Board of Directors

Manages: Mall Assistant General Manager, Sales Manager, and other department heads (Marketing, Operations, HR).

Job Summary: The Mall General Manager is responsible for the overall strategic direction, operational efficiency, financial performance, and customer satisfaction of the furniture mall. This role requires a visionary leader who can drive sales, optimize store operations, manage a large team, and ensure a premium shopping experience for all customers.

Key Responsibilities:

• Strategic Planning & Business Development:
• Develop and execute comprehensive business plans to achieve sales targets, profitability, and market share objectives.
• Identify new business opportunities, trends, and market demands within the furniture industry.
• Oversee the development and implementation of marketing and promotional strategies.
• Formulate and implement long-term goals for growth and expansion.
• Operations Management:
• Ensure the smooth and efficient operation of all mall departments, including sales, logistics, customer service, and visual merchandising.
• Establish and enforce operational policies, procedures, and standards to optimize efficiency and minimize costs.
• Manage inventory levels, ensure effective stock rotation, and minimize shrinkage.
• Oversee maintenance, security, and cleanliness of the mall premises.
• Ensure compliance with all relevant health, safety, and labor regulations.
• Financial Management:
• Develop, manage, and control the mall's budget, ensuring financial targets are met or exceeded.
• Monitor sales performance, analyze financial data, and prepare regular reports for senior management.
• Implement cost-control measures and identify areas for efficiency improvements.
• Manage vendor relationships and negotiate favorable terms.
• Team Leadership & Development:
• Recruit, train, mentor, and motivate a high-performing team.
• Conduct performance appraisals, provide constructive feedback, and identify training needs.
• Foster a positive and productive work environment that encourages teamwork and professional growth.
• Resolve employee relations issues and ensure fair and consistent application of company policies.
• Customer Experience:
• Ensure exceptional customer service standards are consistently met across all touchpoints.
• Address and resolve customer complaints and issues efficiently and professionally.
• Implement strategies to enhance the overall customer shopping experience and foster customer loyalty.
• Visual Merchandising & Store Presentation:
• Oversee the implementation of visual merchandising strategies to create an appealing and inspiring shopping environment.
• Ensure that furniture displays are attractive, well-maintained, and reflect current trends.

Qualifications:

• Bachelor's degree in Business Administration, Retail Management, or a related field (Master's preferred).
• Minimum of 10+ years of experience in retail management, with at least 5 years in a senior leadership role, preferably in a large format retail environment or furniture industry.
• Proven track record of achieving sales targets and driving profitability.
• Strong financial acumen and experience with budgeting and P&L management.
• Exceptional leadership, communication, and interpersonal skills.
• Ability to think strategically and make data-driven decisions.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in retail management software and MS Office Suite.

Interested Candidate can contact us:

Contact No.:

Email.:-

Role: Department / Floor ManagerIndustry Type: Architecture / Interior DesignDepartment: Merchandising, Retail & eCommerceEmployment Type: Full Time, PermanentRole Category: Retail Store OperationsEducationPG: MBA/PGDM in Any Specialization

Job Type: Full-time

Pay: ₹100, ₹200,000.00 per month

Work Location: In person