
General Manager
2 days ago
Job Profile: Mall General Manager
Reports To: CEO/Board of Directors
Manages: Mall Assistant General Manager, Sales Manager, and other department heads (Marketing, Operations, HR).
Job Summary: The Mall General Manager is responsible for the overall strategic direction, operational efficiency, financial performance, and customer satisfaction of the furniture mall. This role requires a visionary leader who can drive sales, optimize store operations, manage a large team, and ensure a premium shopping experience for all customers.
Key Responsibilities:
- Strategic Planning & Business Development:
- Develop and execute comprehensive business plans to achieve sales targets, profitability, and market share objectives.
- Identify new business opportunities, trends, and market demands within the furniture industry.
- Oversee the development and implementation of marketing and promotional strategies.
- Formulate and implement long-term goals for growth and expansion.
- Operations Management:
- Ensure the smooth and efficient operation of all mall departments, including sales, logistics, customer service, and visual merchandising.
- Establish and enforce operational policies, procedures, and standards to optimize efficiency and minimize costs.
- Manage inventory levels, ensure effective stock rotation, and minimize shrinkage.
- Oversee maintenance, security, and cleanliness of the mall premises.
- Ensure compliance with all relevant health, safety, and labor regulations.
- Financial Management:
- Develop, manage, and control the mall's budget, ensuring financial targets are met or exceeded.
- Monitor sales performance, analyze financial data, and prepare regular reports for senior management.
- Implement cost-control measures and identify areas for efficiency improvements.
- Manage vendor relationships and negotiate favorable terms.
- Team Leadership & Development:
- Recruit, train, mentor, and motivate a high-performing team.
- Conduct performance appraisals, provide constructive feedback, and identify training needs.
- Foster a positive and productive work environment that encourages teamwork and professional growth.
- Resolve employee relations issues and ensure fair and consistent application of company policies.
- Customer Experience:
- Ensure exceptional customer service standards are consistently met across all touchpoints.
- Address and resolve customer complaints and issues efficiently and professionally.
- Implement strategies to enhance the overall customer shopping experience and foster customer loyalty.
- Visual Merchandising & Store Presentation:
- Oversee the implementation of visual merchandising strategies to create an appealing and inspiring shopping environment.
- Ensure that furniture displays are attractive, well-maintained, and reflect current trends.
Qualifications:
- Bachelor's degree in Business Administration, Retail Management, or a related field (Master's preferred).
- Minimum of 10+ years of experience in retail management, with at least 5 years in a senior leadership role, preferably in a large format retail environment or furniture industry.
- Proven track record of achieving sales targets and driving profitability.
- Strong financial acumen and experience with budgeting and P&L management.
- Exceptional leadership, communication, and interpersonal skills.
- Ability to think strategically and make data-driven decisions.
- Strong problem-solving and conflict-resolution abilities.
- Proficiency in retail management software and MS Office Suite.
Interested Candidate can contact us:
Contact No.:
Email.:-
Role: Department / Floor ManagerIndustry Type: Architecture / Interior DesignDepartment: Merchandising, Retail & eCommerceEmployment Type: Full Time, PermanentRole Category: Retail Store OperationsEducationPG: MBA/PGDM in Any Specialization
Job Type: Full-time
Pay: ₹100, ₹200,000.00 per month
Work Location: In person
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