Customer Care Representative
13 hours ago
Our client is a global leader in Logistics industry. It is looking to hire for multiple positions of associates in its customer care department for voice process to handle inbound customer queries (Inbound Call centre - Voice Process)
What you will do:
The Customer Care Representative will be responsible for:
Providing customer support to international customers over calls/chat/email
Resolving customer issues
Adhere to basic customer onboarding process
Handling customer's claims
Running customized reports
Cross-functional collaboration with internal customers as and when needed
You will be a great fit if you:
- Have exceptionally effective communication skills (both verbal & written)
- Empathetic, patient & has a solution-oriented thinking skills.
- Adaptable, agile & have accuracy in customer data handling.
Education criteria:
Bachelor's degree or equivalent Minimum Experience: Minimum six months to five years professional experience in customer service/Sales/Support/Communication intensive roles with international experience
Flexible working in rotational shifts
Willing to work for Delhi/Gurgaon location.
Assess for resilience, tone of voice and problem-solving attitude.
Candidates in or around Gurgaon (preferred)
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