Customer Care Associate

Job Description

Additional Locations: India-Haryana, Gurgaon

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, well give you the opportunity to harness all thats within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, well help you in advancing your skills and career. Here, youll be supported in progressing whatever your ambitions.

Purpose Statement

Process orders as assigned meeting timeline, Quality, Productivity and Incident target consistently. Focus on customer support, order handling, complaint handling and assist the sales force wherever needed.

Key Responsibilities

• Process orders coming in via fax or e-mail and for customers according to specific requirements, including bundling & consignment orders, free of charge deliveries, returns etc.
• Process stock deliveries to sales representatives in Region, as well as inventory transfers, as required
• Process complex country-specific orders & EDI fall-outs
• Monitor the complete delivery processes (e.g. Distribution Center and/or carrier).
• Arrange special deliveries on request
• Control and send out invoices
• File ordering documents and related records
• Handle service complaints from customers and/or sales representatives
• Follow-up short term consignment stocks with customers and sales representatives
• Respond to questions from sales representatives, pharmacists, nurses and/or doctors about orders, deliveries, product availability etc
• Handle backorders
• Should be flexible to work in different shifts.
• Consistently meet / exceed productivity, timeliness, quality and incident targets as assigned

Quality System Requirements

In all actions, demonstrates a primary commitment to patient safety and product quality by maintaining compliance to the Quality Policy and all other documented quality processes and procedures.

For those individuals that supervise others, the following statements are applicable:

• Assures that appropriate resources (personnel, tools, etc.) are maintained in order to assure Quality System compliance and adherence to the BSC Quality Policy.
• Establishes and promotes a work environment that supports the Quality Policy and Quality System.

Skillset Requirements

• Performs complex or specialized assignments usually in the nature of projects, requiring working independently.
• Applies broad knowledge of business concepts, procedures and practices and a general understanding of department fundamentals.
• Close to moderate supervision. Receives general instructions on routine work and detailed instructions on new assignments.
• Contacts are typically with individuals within own Function and occasionally with contacts outside own organization. Contacts involve obtaining or providing information or data requiring some explanation or interpretation.
• Language: Fluent in English. An additional language is an asset

Basic Qualification

• Bachelors degree required; MBA desirable
• 2-4 years or prior shared services / outsourcing; medical devices company supply chain function & applications eg SAP, ESKER, imaging & OCR solutions (desirable).
• IT technical skills: must understand & quickly learn underlying technical aspects of technology / system / applications
• International experience Self-awareness of communication styles and cultural / global differences

Requisition ID: 591442

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isnt just business, its personal. And if youre a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you

Locations - Gurgaon, HR, IN

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