Customer Care Associate

2 weeks ago

Gurgaon, Haryana, India TheBrightLayer Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Company Description

At TheBrightLayer, we specialize in website development, mobile application development, cloud services, and UI/UX design to help businesses transform ideas into impactful digital solutions. Our mission is to make technology work for you, whether you are a startup or an enterprise. We deliver solutions that create real value through creativity, strategy, and technical expertise. Our approach emphasizes innovation, collaboration, and measurable results, building long-term partnerships by aligning technology with business goals.

Role Description

This is a full-time remote role for a Customer Care Associate. The Customer Care Associate will be responsible for providing exceptional customer service and support. Day-to-day tasks include responding to customer inquiries, resolving issues, ensuring customer satisfaction, and using analytical skills to identify and address customer needs effectively.

Qualifications

  • Skills in Customer Satisfaction, Customer Support, and Customer Service
  • Strong Communication skills
  • Excellent Analytical Skills
  • Ability to work independently in a remote environment
  • Experience in the technology industry or related field is a plus
  • Bachelor's degree in Business, Communication, or related field preferred

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