Assistant Manager Customer Care/ Service

5 hours ago


Gurgaon, Haryana, India Right Step Consulting Pvt. Ltd. Full time ₹ 9,00,000 - ₹ 12,00,000 per year
Job Description

Job Designation: Assistant Manager Customer Care/ Service

Brief Role: To lead and manager a team of 15 customer care associates. Customer Care division is responsible for attending incoming calls, e-mails, voice mails, registration & resolution of service calls, queries, requests at in-house call center unit. It also performs C-Sat indexing, coordinates with field team to monitor & update the call status in CRM.

Industry: Sanityware/ Bathroom & Kitchen Fixtures

Location: Gurgaon, Corporate Office



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