Customer Service Assistant

2 days ago

Gurgaon, Haryana, India ALLIANZ Full time ₹ 6,00,000 - ₹ 12,00,000 per year
Job Description

Location: Gurugram, India

Job Level: Allianz Associate

Minimum Requirements
  • Post-secondary education coupled with a minimum of 4 years' experience in a call center setting.
  • Minimum 2 years leadership experience.
Key Responsibilities / What You Do
  • Supervise, coach, and develop team of associates to ensure efficiency of the department, satisfaction of customers and clients, and to maximize team performance.
  • Hold regular one-on-one's and team meetings; contribute to team engagement.
  • Actively manage performance; identify training needs and provide post-training support.
  • Distribute assignments and coordinate work activities. Recognize and recommend operational improvements. Perform other leadership duties such as ensuring time worked is approved and entered on time, performance reviews are conducted, and new staff are recruited on time.
  • Ensure effective use of resources and knowledge. Monitor calls to ensure adherence to procedures and customer service standards.
  • Manage high profile cases.
  • Log in and take calls when required.
  • Possess problem-solving, interpersonal, and phone etiquette skills.
  • Possess superb customer service skills, a strong customer focus, and commitment to customer satisfaction.
  • Excellent leadership and motivational skills required including demonstrated ability to coach and provide feedback to others.
Key Benefits / What We Offer

Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions, and we enjoy being a part of their journey. We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to provide you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.

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