
Customer Service Manager
4 days ago
At Tripmachine Company, we craft premium motorcycle accessories and lifestyle gear for riders across the world. With a community-first approach, we've built a loyal global rider base by combining exceptional products with exceptional service. We're looking for a Customer Care Manager who can lead our customer engagement, build strong processes, and ensure every interaction reflects the Tripmachine promise.
Role Overview
As Customer Care Manager, you will:
- Lead and manage the customer care team to deliver seamless support across all channels (email, social media, chat, marketplaces, and calls).
- Own customer experience metrics (TAT, resolution quality, satisfaction scores, refund minimisation).
- Collaborate with sales, operations, and marketing to close feedback loops and improve service touchpoints.
- Train and mentor the frontline team to ensure alignment with company policies and brand tone.
Key Responsibilities
- Respond to and resolve queries within 24 hours across platforms.
- Ensure COD orders are confirmed and dispatched smoothly.
- Oversee manual dispatches, and prevent over-commitments.
- Conduct video support sessions for customers facing product usage/mounting issues.
- Create weekly/monthly reports on queries, complaints, and customer insights.
Education and Experience Requirements:
- 3+ years of customer care or customer success experience.
- High school diploma or equivalent.
- Strong leadership and team management skills.Strong understanding of customer service software.
- Excellent written and verbal communication in English.
- A proactive problem-solver with empathy and patience.
- Passion for motorcycling or lifestyle brands is a big plus.
What We Offer
- A chance to work with a fast-growing brand loved by riders.
- A culture that values customer-first thinking, creativity, and ownership.
- Competitive salary.
- Work alongside a tight-knit, passionate team that believes in the spirit of motorcycling.
How to ApplyIf you're ready to take the wheel and lead customer care for a brand built by riders, for riders, send us your resume and a short cover note to
Job Types: Full-time, Permanent
Pay: ₹35, ₹50,000.00 per month
Benefits:
- Paid sick time
- Provident Fund
Work Location: In person
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