Customer Service Manager

4 days ago


Gurgaon, Haryana, India Airtel Full time ₹ 15,00,000 - ₹ 25,00,000 per year

GB.HO>Customer Experience.CSM>SAM - GB International>Airtel Centre - Gurgaon

Key Deliverables
• Implementation the CSM (Client Service Management) Organization & SAM Strategy for the Airtel Enterprise Services with the Customers.
• Implementation of Network Performance Measures & Undertake Periodic Reviews of Customer network Performance
• Identify and Deploy Measures to Improve Service Levels
• Develop & Nurture Relationships with relevant people at Client Organization.
• Identify opportunities to shore up recurring revenue opportunities Skills Required
• Customer Focus and Customer first attitude
• Reasonable Commercial, process and Business Awareness
• Perseverance and go getter attitude.
• Collaborative relationships building & working
• Effective Communication and Impact
• Self-Management and Personal Development.
Educational Qualifications
• Engineering degree with MBA (Desirable) or Diploma / Engineering degree.
Work Experience
• 6- 8 years of technical operations and Customer Facing experience. Experience LevelEntry Level

  • Gurgaon, Haryana, India Cubnet service Full time ₹ 3,12,000 - ₹ 4,49,000 per year

    Customer Support ExecutiveAny Graduate can applyMin 6 Months experience is requiredInternational Voice Process/Chat processExcellent communication Required(No Avg.)Work from office5 Days working,Rotational Shift and Rotational offsSalary- 30k-37k CTCImmediate Joiners OnlyVirtual/F2F InterviewReach Us Job Types: Full-time, Permanent, FresherPay: ₹26,...


  • Gurgaon, Haryana, India Astroyogi Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Location:WFO, Gurgaon, HaryanaJob Type:Full-timeExperience Required:Minimum 5 yearsRole Summary:The Customer Experience & Support Operations Manager will own the experience of our customers by ensuring high quality support, driving metrics for satisfaction and resolution, and improving processes to boost efficiency. This role combines customer service...


  • Gurgaon, Haryana, India GE Vernova Full time

    Summary We are currently seeking a skilled and enthusiastic Customer Service Manager who will be responsible for ensuring exceptional customer experiences managing customer inquiries and escalations and driving operational rigor and people management for assigned contracts Roles and Responsibilities Customer Single Point of Contact SPOC Serve as...


  • Gurgaon, Haryana, India Dap Automobiles Private Limited Full time ₹ 3,60,000 - ₹ 5,40,000 per year

    Job Title: Customer Experience Manager (CXM)Location: Gurgaon KIA ShowroomDepartment: Sales - Customer ServiceReporting to: General ManagerJob Summary:The Customer Experience Manager (CXM) is responsible for ensuring an exceptional and seamless experience for every customer visiting the car showroom. This role is the face of the brand, managing the customer...


  • Gurgaon, Haryana, India Trip Machine Company Full time ₹ 35,00,000 - ₹ 50,00,000 per year

    At Tripmachine Company, we craft premium motorcycle accessories and lifestyle gear for riders across the world. With a community-first approach, we've built a loyal global rider base by combining exceptional products with exceptional service. We're looking for a Customer Care Manager who can lead our customer engagement, build strong processes, and ensure...


  • Gurgaon, Haryana, India Open Mind Services Limited Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Company Description:At Open Mind Services Limited, we help companies take care of their customers through a smart mix of technology and trained professionals. We manage customer interactions via phone calls, WhatsApp, live chat, automated reminders, and chatbot assistance so businesses can focus on their core operations.We collaborate with top hospitals,...


  • Gurgaon, Haryana, India TLC DigiTech Pvt. Ltd. Full time

    About UsTLC Digi Tech(P) Ltd is a tech product and services companyproviding end to end digitalsolutions for customer acquisition, activation, engagement, retention, and loyalty. We have domain expertise in the travel and hospitality space.Set up over 20 years ago, we have a pan India presence and a regional presence in East Africa and Sri Lanka. With our...

  • Customer Service

    1 day ago


    Gurgaon, Haryana, India NatWest Group Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Customer Service & Operations Unit Leader AVP Join us as a Customer Service & Operations Unit LeaderIf you have strong team leadership experience, this is a chance to lead, manage and coach a team to deliver outstanding customer service through telemarketing, telesales and retention activities We'll look to you to lead by example by making customer...

  • Customer Service

    24 hours ago


    Gurgaon, Haryana, India NatWest Group Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Join us as a Customer Service & Operations Unit LeaderIf you have strong team leadership experience, this is a chance to lead, manage and coach a team to deliver outstanding customer service through telemarketing, telesales and retention activitiesWe'll look to you to lead by example by making customer calls to identify and understand customer needs and help...


  • Gurgaon, Haryana, India TLC DigiTech Pvt. Ltd. Full time

    About UsTLC DigiTech(P) Ltd is a tech product and services companyproviding end to end digitalsolutions for customer acquisition, activation, engagement, retention, and loyalty. We have domain expertise in the travel and hospitality space.Set up over 20 years ago, we have a pan India presence and a regional presence in East Africa and Sri Lanka. With our...