Customer Care Representative
1 week ago
Roles and Responsibilities
- Handle customer queries via phone calls, emails, and chats to resolve their concerns in a timely and professional manner.
- Provide accurate information about products/services to customers through effective communication skills.
- Maintain records of all interactions with customers using CRM software (e.g., Salesforce).
- Collaborate with internal teams to resolve complex issues that require escalation.
Desired Candidate Profile
- 1 years of experience in International Voice Process or similar industry.
- Excellent communication skills for handling international clients over phone calls.
- Strong problem-solving skills for resolving customer complaints efficiently.
- Ability to work in a fast-paced environment with multiple priorities simultaneously.
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