Customer Care Representative

1 week ago


Gurgaon, Haryana, India Transcom Full time ₹ 3,00,000 - ₹ 6,00,000 per year

Roles and Responsibilities

  • Handle customer queries via phone calls, emails, and chats to resolve their concerns in a timely and professional manner.
  • Provide accurate information about products/services to customers through effective communication skills.
  • Maintain records of all interactions with customers using CRM software (e.g., Salesforce).
  • Collaborate with internal teams to resolve complex issues that require escalation.

Desired Candidate Profile

  • 1 years of experience in International Voice Process or similar industry.
  • Excellent communication skills for handling international clients over phone calls.
  • Strong problem-solving skills for resolving customer complaints efficiently.
  • Ability to work in a fast-paced environment with multiple priorities simultaneously.


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