
Air Export Customer Service
1 day ago
Role Description
- Providing seamless and excellent customer-focused solutions to support the achievement of business objectives.
- Satisfy the customers demand by giving excellent service
- Understand customer's business needs to provide a solution and maintain consistent quality.
- Opening a job's in the logi-sys and prepared the docket upon receipt of shipping documents from exporter or from internal team.
- Ensure to prepare the Draft AWB accurately and share the same to customer for approval. Communicate with Shipper for fast approval of the AWB.
- Submitting ASI data with Airline for releasing carting & gate pass on timely manner.
- Ensure to talk with operation boys, transporters & shipper for smooth clearance.
- Once shipment cleared, ensure to send pre-alert documents to all involved parties ie shipper & agent along with tentative flight details.
- Keep on tracking the shipment till shipment arrived at destination.
- Ensure to send clear & correct shipment related documents along with handover set of the Airline for destination clearance based on Shipper instructions.
- Before leaving each day a complete check of the workflow is complete and any exceptions are dealt with before the day end.
- Meet KPI standards, as per the company's procedures.
Qualifications
- Graduate.
- Understanding of international freight documentation process is a plus.
- Additional Import-Export related certification is desirable.
Experience required
- Minimum of 3 -4 years' experience is mandatory
- Good computer skills (Excel, Word, PowerPoint).
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