
Training Manager
15 hours ago
Job Title: Manager / Senior Manager Training & Development
Department: Training
Location: Hyderabad Call Centre
Reports To: AGM
Experience Required: Minimum 7+ years in training, with at least 2 years to 3 years in a managerial capacity (preferably in life insurance & call centre domain)
Job Summary:
We are seeking a proactive and experienced Manager/Senior Manager Training & Development to lead the training function at our Hyderabad Call Centre. The ideal candidate will have deep expertise in life insurance training, strong leadership capabilities, and hands-on experience managing training teams in a BPO or call centre environment.
This role involves strategic planning, execution, monitoring, and continuous enhancement of training initiatives aimed at boosting business performance, ensuring regulatory compliance, and driving skill development across all operational levels.
Key Responsibilities:
Training Strategy & Leadership
- Define and implement the training roadmap in alignment with business goals.
- Lead, mentor, and manage a team
- Collaborate with business leaders, quality, compliance, and HR to assess and address training needs.
Training Operations Management
- Oversee end-to-end delivery of training programs including new hire, process, product, and refresher trainings.
- Manage training schedules, nesting support, batch readiness, and floor deployment.
- Ensure all training content is current, relevant, and compliant.
Quality & Compliance
- Ensure adherence to IRDAI regulations and internal compliance standards.
- Track training effectiveness using KPIs such as throughput, post-training performance, call quality, and sales/service metrics.
- Create feedback loops with operations and quality to enhance training effectiveness.
Content & Process Development
- Supervise creation and standardization of training materials, SOPs, and digital learning assets.
- Utilize tools such as LMS, dashboards, and data analytics for tracking progress and driving improvements.
Stakeholder Management & Reporting
- Act as a key liaison between Training and other business functions.
- Present regular training performance reports and insights to senior leadership.
- Support client interactions and external/internal audits pertaining to training.
Key Skills & Qualifications:
- Graduate/Postgraduate in any discipline (IRDAI certification preferred).
- Minimum 7+ years in training and development, with 2–3 years in a managerial role.
- Proven experience in life insurance, sales training, and call centre/BPO operations.
- Strong leadership, coaching, and people management capabilities.
- Excellent communication skills in English, Telugu and Hindi, with strong facilitation and interpersonal abilities; multilingual capability is an added advantage.
- Analytical and data-driven approach to tracking and improving training effectiveness.
- Proficiency in MS Office, Learning Management Systems (LMS), and training analytics tools.
- Ability to manage multiple projects and meet tight timelines.
Preferred Attributes:
- High emotional intelligence and strong people leadership.
- Passion for developing talent and building a learning culture.
- Agile, collaborative, and adaptable to evolving business needs.
- Willingness to work flexible hours based on training demands.
-
Training Manager
1 week ago
Hyderabad, Telangana, India Selections HR Services Private Limited Full time ₹ 5,00,000 - ₹ 15,00,000 per yearJob Title:Deputy Manager – TrainingLocation:Hyderabad, Telangana, IndiaExperience Required:6–8 yearsAbout the Role:We are looking for an experienced and dynamicDeputy Manager – Trainingto lead and manage the training function for a high-impact operations team. This role is critical in ensuring that team members are equipped with the knowledge, skills,...
-
Training Manager
5 days ago
Hyderabad, Telangana, India The HIRD Full time ₹ 43,00,000 per yearSenior Manager – TrainingDomain:Trust & SafetyExperience:12 YearsCompensation:Up to₹34 LPANotice Period:Immediate – 90 DaysLocation:HyderabadWe're looking for aSenior Manager – Trainingto lead strategic learning initiatives for Content Moderation verticals. This is a leadership role focused ontraining delivery, stakeholder management, and team...
-
Training Manager
2 weeks ago
Hyderabad, Telangana, India Weekday AI Full time ₹ 12,00,000 - ₹ 15,00,000 per yearThis role is for one of Weekday's clientsSalary range: Rs Rs ie INR 12-15 LPA)Min Experience: 10 yearsLocation: HyderabadJobType: full-timeRequirementsWe are seeking a seasoned and dynamic Training Manager – Agency (Life Insurance) with over 10 years of experience in the insurance industry. The ideal candidate will be responsible for developing,...
-
Training Manager
2 weeks ago
Hyderabad, Telangana, India Weekday AI Full time ₹ 15,00,000 - ₹ 18,00,000 per yearThis role is for one of Weekday's clientsSalary range: Rs Rs ie INR 12-15 LPA)Min Experience: 10 yearsLocation: HyderabadJobType: full-timeRequirementsWe are seeking a seasoned and dynamic Training Manager – Agency (Life Insurance) with over 10 years of experience in the insurance industry. The ideal candidate will be responsible for developing,...
-
Manager Training
7 days ago
Hyderabad, Telangana, India Stw Consultancy Full time ₹ 5,00,000 - ₹ 12,00,000 per yearRole: MANAGER TRAINING (Clinic Prior Authorization )Location: HyderabadA Training Manager for Clinic Prior Authorization oversees training programs to ensure staff efficiently and accurately navigate insurance pre-authorization processes, which involves designing curricula, developing training materials, and delivering instruction on payer requirements,...
-
Training Manager
7 days ago
Hyderabad, Telangana, India CuriousEd Full time ₹ 15,00,000 - ₹ 25,00,000 per yearKey ResponsibilitiesDesign, implement, and manage training programs aligned with Cambridge standards and organizational goals.Lead teacher development, academic training, and capacity-building initiatives across partner institutions.Drive adoption of innovative teaching methodologies, digital learning tools, and active learning strategies.Assess training...
-
Training Manager
1 week ago
Hyderabad, Telangana, India Simplify Wellness Full time ₹ 12,00,000 - ₹ 36,00,000 per yearTraining Manager Home Service OperationsLocation: Hyderabad (Banjara Hills)Department: Learning & Development – PhlebotomyExperience: 5+ years (with at least 2 years designing or scaling technical field-force training)Reports to: Sr Manager - Home Service OperationsJob Description:DoctorC is doubling its nationwide phlebotomist workforce and needs a...
-
Training Manager
2 days ago
Hyderabad, Telangana, India, Telangana The HIRD Full timeSenior Manager – Training Domain: Trust & Safety Experience: 12 Years Compensation: Up to ₹34 LPA Notice Period: Immediate – 90 Days Location: HyderabadWe're looking for a Senior Manager – Training to lead strategic learning initiatives for Content Moderation verticals. This is a leadership role focused on training delivery, stakeholder management,...
-
Training Manager
1 week ago
Hyderabad, Telangana, India Vridhi Home Finance Full time ₹ 4,00,000 - ₹ 8,00,000 per yearTraining Delivery:Conduct induction training for new employees covering company overview, policies, and home loan products.Deliver regular skill enhancement and refresher training to field sales teams, credit officers, and customer service staff.
-
Training And Communications Manager
1 week ago
Hyderabad, Telangana, India Aceolution Full time ₹ 9,00,000 - ₹ 12,00,000 per yearAs a Communication Training Manager, you will play a crucial role in leading and managing communication skills training programs within the organization. Your responsibilities will include designing, delivering, and evaluating training sessions to enhance employees" verbal, written, and interpersonal communication abilities. Additionally, you will oversee a...