Training Manager
2 days ago
Training Manager Home Service Operations
Location: Hyderabad (Banjara Hills)
Department: Learning & Development – Phlebotomy
Experience: 5+ years (with at least 2 years designing or scaling technical field-force training)
Reports to: Sr Manager - Home Service Operations
Job Description:
DoctorC is doubling its nationwide phlebotomist workforce and needs a training leader who can turn today's manual onboarding into a high-throughput, data-driven engine—capable of equipping hundreds of new hires every month with the skills, SOPs, and customer-first mindset that set our brand apart.
Core Outcomes (first 12 months)
Key Activities
1. Build a scalable training factory
- Design modular curriculum (micro-learning, on-the-job simulations, assessments)
- Roll out LMS & mobile learning apps for "anytime, anywhere" refreshers
- Create multilingual content (English + major regional languages)
- Cut average ramp-up time from 10 7 days
- Maintain 90 % pass-rate on certification
2. Elevate quality & compliance
- Embed SOPs, hygiene protocols, biosafety & patient-communication scripts into training
3. Build a national trainer bench
- Coach and evaluate trainers;
- Schedule quarterly calibration audits to keep content and delivery consistent
4. Continuous improvements
- Iterate curriculum every 60–90 days based on field KPI
- Partner with Ops & QA to analyse error trends
- Publish insights to leadership
Qualifications:
- Field expertise: 4+ years training frontline healthcare or logistics workforce
- Scale mindset: Proven track-record launching programs that reached 500 learners/year across multiple locations.
- Instructional design chops: Able to convert SOPs into engaging, bite-sized learning (videos, quizzes, simulations).
- Data orientation: Comfortable building dashboards, setting leading/lagging metrics, and using them to drive iterations.
- People leadership: Experience hiring, mentoring, and performance-managing a distributed trainer cohort.
- Tech fluency: Familiar with modern platforms, mobile learning apps, and digital assessment tools.
- Language skills: Strong English plus fluency in at least one major regional language (Telugu, Hindi, Tamil, or Kannada).
Life at DoctorC:
You'll join a mission-driven health-tech scale-up that believes healthcare should be simple, reliable, and customer-centric. Expect fast decisions, room to experiment, and leadership that measures impact.
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