Training Manager

23 hours ago

Hyderabad, Telangana, India Simplify Wellness Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Training Manager Home Service Operations

Location: Hyderabad (Banjara Hills)

Department: Learning & Development – Phlebotomy

Experience: 5+ years (with at least 2 years designing or scaling technical field-force training)

Reports to: Sr Manager - Home Service Operations

Job Description:

DoctorC is doubling its nationwide phlebotomist workforce and needs a training leader who can turn today's manual onboarding into a high-throughput, data-driven engine—capable of equipping hundreds of new hires every month with the skills, SOPs, and customer-first mindset that set our brand apart.

Core Outcomes (first 12 months)

Key Activities

1. Build a scalable training factory

  • Design modular curriculum (micro-learning, on-the-job simulations, assessments)
  • Roll out LMS & mobile learning apps for "anytime, anywhere" refreshers
  • Create multilingual content (English + major regional languages)
  • Cut average ramp-up time from 10 7 days
  • Maintain 90 % pass-rate on certification

2. Elevate quality & compliance

  • Embed SOPs, hygiene protocols, biosafety & patient-communication scripts into training

3. Build a national trainer bench

  • Coach and evaluate trainers;
  • Schedule quarterly calibration audits to keep content and delivery consistent

4. Continuous improvements

  • Iterate curriculum every 60–90 days based on field KPI
  • Partner with Ops & QA to analyse error trends
  • Publish insights to leadership

Qualifications:

  • Field expertise: 4+ years training frontline healthcare or logistics workforce
  • Scale mindset: Proven track-record launching programs that reached 500 learners/year across multiple locations.
  • Instructional design chops: Able to convert SOPs into engaging, bite-sized learning (videos, quizzes, simulations).
  • Data orientation: Comfortable building dashboards, setting leading/lagging metrics, and using them to drive iterations.
  • People leadership: Experience hiring, mentoring, and performance-managing a distributed trainer cohort.
  • Tech fluency: Familiar with modern platforms, mobile learning apps, and digital assessment tools.
  • Language skills: Strong English plus fluency in at least one major regional language (Telugu, Hindi, Tamil, or Kannada).

Life at DoctorC:

You'll join a mission-driven health-tech scale-up that believes healthcare should be simple, reliable, and customer-centric. Expect fast decisions, room to experiment, and leadership that measures impact.

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