Inside Sales Representative

Join the digital revolution with ERBrains Business Solutions, where we're not just transforming businesses – we're shaping the future of digital innovation

About us:

At ERBrains, we're all about driving business transformation and re-engineering processes to pave the way for tomorrow's digital landscape. Our expertise spans ERP Consulting, Implementation, and Managed Services, utilising cutting-edge platforms which includes ERP Consulting, Implementation and Managed Services using Microsoft Dynamics 365, Cloud Consulting, Microsoft Azure and Microsoft Dynamics 365. With a powerhouse team of over 120 professionals across ERBrains India, Dubai, UAE, and the USA, and over a decade of Microsoft Gold Competency in IT Service Management, we're primed to lead the charge into tomorrow's digital era

Key Responsibilities

Account Management:

• Serve as the primary point of contact for existing accounts, building, and maintaining strong, long-lasting customer relationships.
• Understand clients' business objectives and challenges to effectively position our products and services to meet their needs.
• Develop account plans and strategies to maximise revenue opportunities and ensure customer retention.
• Conduct regular business reviews with clients to assess satisfaction levels, identify areas for improvement, and present new solutions.

Sales & Business Development

• Actively pursue upselling and cross-selling opportunities within existing accounts to achieve revenue targets.
• Identify and qualify new sales leads through research, networking, and proactive outreach.
• Collaborate with the sales team to develop and execute strategies for penetrating key accounts and expanding market share.
• Utilize CRM software to track sales activities, manage customer information, and generate accurate sales forecasts.

Product Knowledge:

• Maintain a deep understanding of Microsoft Azure, Dynamics 365, and M365 products and services, including features, benefits, and competitive advantages.
• Stay informed about industry trends, market dynamics, and competitor offerings to effectively position our solutions in the marketplace.
• Provide product demonstrations and presentations to clients, highlighting the value proposition and addressing any technical questions or concerns.

Customer Service & Support:

• Ensure timely resolution of customer inquiries, issues, and escalations, working closely with internal teams to deliver solutions.
• Proactively communicate with clients to keep them informed about product updates, enhancements, and upcoming releases.
• Advocate for customer needs and feedback internally, driving continuous improvement in our products and services.

Qualifications:

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Proven experience in inside sales, account management, or customer success roles, preferably in the technology industry.
• Demonstrated success in achieving sales targets and driving revenue growth.
• Excellent communication, negotiation, and interpersonal skills.
• Strong organizational and time management abilities, with the capacity to prioritize tasks effectively.
• Technical proficiency in Microsoft Azure, Dynamics 365, and M365 products is required.
• Familiarity with CRM software (e.g., Salesforce, Dynamics CRM) is a plus.
• Ability to work independently and as part of a collaborative team environment.

If you're someone who thrives on being proactive and achieving results, and you're passionate about delivering outstanding sales experiences we want to hear from you Join us in shaping the future of technology solutions and making a meaningful impact on businesses worldwide.

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Please note: due to the high volume of inquiries, we may not be able to respond individually to every applicant. Rest assured, our team will make every effort to respond as promptly as possible.