Area Manager

20 hours ago

Guwahati, Assam, India Bajaj Finance Full time
  • Job Purpose
    "This position is open with Bajaj Finance ltd."- An effective communicator with exceptional relationship management skills with ability to relate to people at all levels of business and management. This role requires Works collaboratively in a multi-disciplinary team environment; Establishes and maintains professional networks with subject matter experts. This roles requires to track & maintain business profitability by ensuring all metrics are in control so as to achieve the business target.
  • Duties and Responsibilities
    PRINCIPAL ACCOUNTABILITIES- (Accountabilities associated with the job)
  • All system enhancement, design, development, testing and roll out with the help of various stake holders i.e. COE, IT, Ops etc.
  • Delivery of volume from service channels
  • cashier & call center service.
  • Delivery of volume from new identified channels like digital, CIBIL watch.
  • Daily system / process support to sales team.
  • Daily business MIS preparation and roll out.
  • Monthly incentive calculation and roll out.
  • Contest calculation and roll out.
  • Liaise with HR team for various activities like R&R, Auto Promotion, IJP roll out, annual and mid-year PMs closure etc.
  • Track and Manage On roll & Off roll headcount and productivity.
  • Liaise with Risk team for Offer generation, policy changes etc.
  • Classroom Training & Training over call for any new enhancement, changes in product / processes.
  • Allocation of monthly offer base to sales / call center team.
  • Conducting various business meet like ZSM / RSM meet / Contest based trips.
  • Managing portfolio metricsensuring collection of early delinquent cases and tracking of EWS location management.
  • Managing various vendorsensuring timely onboarding, calculation of payout etc.
  • Monthly inputs for SMT reporting and Deck preparation.
  • Annual inputs for LRS & AOP Deck preparation.
    1. MAJOR CHALLENGES
  • (Challenges faced on an on-going basis in carrying out the job)
  • Major System issues and TAT for its resolution.
  • Frequent system changes.
  • Roll out of new system enhancement / customer communication across various channels.
    1. DECISIONS
  • (Key decisions taken by job holder at his/her end)
  • NA
    1. INTERACTIONS
  • (Key working relationships a job holder needs to have INSIDE and OUTSIDE the company to accomplish the job)
  • Internal Clients
  • Roles you need to interact with inside the organization to enable success in your day to day work
  • Connect with various internal department i.e. COE, Sales, Mkt, Credit, Ops, RCU, Collections & Compliance.
  • Connect with HR department for various activities.
  • External Clients
  • Roles you need to interact with outside the organization to enable success in your day to day work
  • Mapping of market competition and practices.
  • Meeting with external vendors along with IT.
    1. DIMENSIONS
  • (Key numerical data which will reflect the scope and scale of activities concerning this job)
  • Financial Dimensions
  • (These should be quantifiable numerical amounts)
  • Business achievement of Fee / Insurance / Rate as per the target.
  • Other Dimensions
  • (Significant volume dimensions associated with the job)
  • Total Team Size0 to 2
  • Number of Direct Reports0 to 1
  • Number of Indirect ReportsNA
  • Number of Outsourced employees0 to 2
  • Number of locations1
  • Number of products1
  • Required Qualifications and Experience
    SKILLS AND KNOWLEDGE- (Minimum acceptable proficiency for this job which best indicates the education and/or experience requirements of this job and not the incumbent)
  • Educational Qualifications
  • Qualifications
  • Graduate / Post Graduate
  • Good command in Microsoft Office suite.
  • Work Experience
  • 3 to 5 years of relevant experience
  • Result oriented - Go getter attitude is must
  • Should have collaborative work style to engage with peers & colleagues across the company.
  • Excellent Team management & Interpersonal Skills.
  • Excellent command over communication skills.
  • Highly ambitious & self-motivated

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