Area Collections Manager

1 week ago

Guwahati, Assam, India Turno Full time

Job Summary:

We are seeking a highly experienced and results-driven
Area Collections Manager
to lead our collections team. The successful candidate will be responsible for managing a team of collections professionals, developing and implementing effective collections strategies, and ensuring that collections targets are met or exceeded. The ideal candidate will have a strong background in collections, excellent leadership and communication skills, and the ability to work in a fast-paced and dynamic environment.

Key Responsibilities:

  • Develop and implement effective collections strategies to maximize recoveries and minimize losses.
  • Build and maintain relationships with customers to understand their needs and concerns.
  • Negotiate and agree on repayment plans with customers to ensure timely and full repayment of loans.
  • Lead and manage a team of collections professionals to achieve collections targets and objectives.
  • Provide coaching, training, and development opportunities to team members to enhance their skills and performance.
  • Collaborate with other departments, such as sales and credit, to ensure a cohesive approach to collections.
  • Provide excellent customer service and respond to customer inquiries and complaints in a professional and courteous manner.
  • Identify and mitigate potential risks associated with auto loan collections, such as fraud and default.
  • Prepare and submit regular reports to senior management on collections performance, trends, and issues.
  • Analyze collections data and trends to identify areas for improvement and optimize collections processes.

Requirements:

  • Bachelor's or Master's degree in Business, Finance, or a related field.
  • 8+ years of experience in collections, preferably in the commercial vehicle/auto loan industry.
  • Proven track record of success in managing collections teams and achieving collections targets.
  • Excellent leadership and communication skills.
  • Strong analytical and problem-solving skills.
  • Ability to work in a fast-paced and dynamic environment.
  • Proficient in Microsoft Office, particularly Excel, Word, and PowerPoint.

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