Lead – Sales

Department
: Sales

Location
: Delhi/NCR

Required Experience: 4-6 Years

Reporting To
: Next to Hierarchy

Job Title:
Lead – Sales & Client Engagement

Role Objective:

To lead business acquisition and client engagement through a 360° approach—LAND, EXPAND, and SUSTAIN
—ensuring strategic growth, relationship maturity, and long-term account profitability. The role demands a blend of sales acumen, relationship intelligence, and a deep understanding of design-led business solutions.

Key Responsibilities

1. LAND – Opportunity Closure (Business Incoming)

·      Drive the entire opportunity lifecycle: from understanding client briefs to design articulation and delivering final business presentations.

·      Collaborate with Operations, Design, and Marketing Strategy teams to shape proposals and ensure successful project kick-off post PO stage.

·      Lead RFQ/RFP management, proposal submissions, and commercial negotiations with support from internal stakeholders.

·      Conduct internal alignment meetings to ensure delivery teams are briefed and mobilized for execution readiness.

·      Maintain a strong pipeline conversion ratio, ensuring monthly and quarterly revenue targets are met.

2. EXPAND – Business Growth & Farming (Existing and New Accounts)

·      Identify new verticals, divisions, and geographies within existing and new client organizations to drive incremental revenue.

·      Utilize industry insights, research, PR engagements, and networking to uncover business opportunities aligned with D'Art's design and execution capabilities.

·      Co-create proactive pitch strategies and lead client presentations to strengthen brand visibility and recall.

·      Collaborate with internal teams to design account expansion blueprints and unlock new CAPEX opportunities.

·      Build a predictable farming model for existing clients to ensure repeat and cross-category business inflow.

3. SUSTAIN – Retention & Long-Term Value Creation

·      Formulate and execute Key Account Plans (KAP) for long-term retention, mapping growth potential and engagement strategy.

·      Ensure minimum 3-year sustenance of every newly acquired business vertical or line.

·      Identify and escalate red flags or client dissatisfaction triggers proactively to protect account stability.

·      Drive service mushrooming—ensure 50% of total service offerings are adopted within accounts by the 1st year of engagement.

·      Track account profitability and ensure alignment with organizational growth goals.

4. Cross-Cutting Responsibility – Relationship Building & Real-Time CX Tracking

·      Build and maintain trust-based relationships with clients, OEMs, and channel partners to strengthen D'Art's positioning as a strategic partner, not just a vendor.

·      Lead CX improvement initiatives—capture client feedback, testimonials, and referrals for continuous improvement.

·      Measure and report Customer Satisfaction Index (CSI) on a quarterly basis using structured feedback data.

·      Act as the Voice of the Customer internally, ensuring cross-departmental alignment to client needs and expectations.

·      Conduct strategic client visits across geographies to strengthen engagement, uncover latent opportunities, and convert qualified leads.

·      Coordinate pre-visit research and proposal preparation, ensuring each client interaction is purpose-driven and value-adding.

·      Ensure post-meeting actions are executed within 7 days to progress opportunities to closure.

Key Skills & Competencies

·      Strong Business Development and Consultative Selling capabilities.

·      Deep understanding of Retail, Design, and Brand Experience domains.

·      Exceptional Stakeholder Management and cross-functional leadership.

·      Strategic thinking with the ability to translate insights into revenue outcomes.

·      Strong negotiation, presentation, and interpersonal communication skills.

·      Analytical and forward-looking approach to pipeline forecasting and revenue planning.

Educational Qualification:

·      Bachelor's degree in Business Administration / Marketing / Design Management.

·      MBA or PG in Marketing, Retail, or Strategic Management preferred.

Personality Traits:

·      Strategic and Relationship-driven mindset.

·      High accountability and entrepreneurial ownership.

·      Excellent listener with problem-solving instincts.

·      Resilient, persuasive, and adaptive communicator.

Interested candidates can share their resume