Openings For Fresher and Exp-Technical support--Hyderabad

Dear Candidate,

Job location: Hyderabad

Exp: 0-4 year

Job Description for Help-desk Support Engineer:

One Liner :

• Fluent in Spoken & Written English (B1 CEFR level minimum).
• Basic troubleshooting skills and foundational ability to identify and resolve tech problems, by following basic steps and readily available instructions.

Must Have Skills : English Proficiency: Must be proficient in both written and verbal English, equivalent to CEFR Level B1 (proficient).

This includes the ability to,

• Hold clear, spontaneous, and productive conversations via phone.
• Write detailed, grammatically correct support emails and chat responses.
• Communicate complex technical issues to non-technical users in an understandable manner.
• You will be employed with Movate Technologies on issues faced by the users, doing the below responsibilities, but not limited to Provide world class remote assistance to users via Chat, Phone and eMail.
• Assists users by remote troubleshooting and resolving technical and service issues.
• Performs tasks according to standardized policies, requiring basic analytical and cognitive skills to address technical issues.

Principle duties and responsibilities | Job Description :

• Provides comprehensive remote support across major operating systems -

• Chrome OS, Mac OS, Windows, Linux by utilizing readily available basic OS troubleshooting techniques.

• Follows documented procedures for issues presented and escalates further if need be.

• Delivers support for G suite applications, covering installation and basic usage -

• When necessary, escalates issues to the SMEs / Leads for resolution.

• Employs advanced troubleshooting techniques to diagnose and resolve problems efficiently.

• Assists users with access and account-related issues, following defined and documented guidelines, policies, and procedures to ensure accurate and consistent support.

• Regularly and actively participates in technical training sessions to stay up to date with the latest tools and processes, leveraging knowledge base (KB) resources to enhance issue resolution.
• Proactively identifies recurring or unique user issues, providing valuable feedback for continuous improvement of support processes and troubleshooting techniques.
• Communicate effectively with non-technical users to explain solutions in an understandable manner.

Must Have Skills :

• Degree Certificate (Any, but should have good written and verbal communication skills)
• 0-1 year in customer service/Technical Support/Service Desk
• Excellent communication skills, should be able to hold a conversation
• Basic troubleshooting and should be able to comprehend the issues presented
• Ability to deal professionally as well as ability to learn new products and technologies
• Good customer service skills, multitasking and documentation skills.
• Ability to adjust quickly to the changing priorities and implement the same per business requirements.
• Basic knowledge on IT systems

Knowledge, Skills and Abilities :

• Ability to analyze and solve technical problems by investigating potential solutions using troubleshooting skills.
• Good Analytical & Cognitive skills

Required Skills & Qualifications:

• Education: Any degree, with strong written and verbal communication skills.
• Experience: 01 year in customer service/Technical Support/Service Desk

• Communication & Customer Handling:

• Excellent communication skills with the ability to engage in conversations, comprehend issues, and provide professional support.

• Strong customer service approach and attitude, multitasking, and documentation skills.

• Technical & Analytical Skills: Basic troubleshooting and IT systems knowledge, with the ability to analyze and resolve technical issues effectively.

• Good analytical and cognitive skills.

Adaptability & Learning: Quick to adjust to changing priorities and business requirements. Ability to learn and adapt to new products and technologies efficiently

Interested candidates, please share your CV to

Regards,

Gayathri Arunagiri