Customer care Executive
1 week ago
Experience: 0–2 years in customer service
Key Responsibilities:
· Answer incoming customer calls and respond to customer's queries in Hindi and English.
· Maintain customer records by updating account information.
· Follow communication "scripts" when handling different topics.
· Ensure customer satisfaction and provide professional customer support.
· Strong communication, listening, and interpersonal skills.
· Proficiency in computer usage and basic data entry.
Requirements:
· Languages: Fluency in Hindi and English (spoken is a must; written is a plus).
· Education: Minimum 12th Pass / Graduate preferred.
· Experience: Prior experience in a voice process (BPO or call center) is an advantage.
· Technical Skills: Basic computer knowledge (MS Office, CRM tools).
· Good listening skills and problem-solving abilities.
Preferred Qualities:
· Empathetic and polite communication style
· Positive attitude and team player
· Quick learner and adaptable
· Punctual and reliable
Benefits:
· performance-based incentives
· Training provided
· Career growth opportunities
· Friendly work environment
· Refer them and earn a Referral Bonus once they join
Please share resumes to immediate joiners are most welcome.
Location:JNTU Rd, Manjeera Majestic Mall, Kukatpally Housing Board Colony, Kukatpally, Hyderabad, Telangana 500072
Job Type: Full-time
Pay: ₹9, ₹15,122.86 per month
Work Location: In person
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