Field Audit Executive

2 days ago

Hebbal, Karnataka, India Navi Technologies Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Executive II - Quality Analyst (Field Audit)

About Navi

Navi is one of the fastest-growing financial services companies in India providing Personal & Home Loans,

UPI, Insurance, Mutual Funds, and Gold. Navi's mission is to deliver digital-first financial products that are

simple, accessible, and affordable. Drawing on our in-house AI/ML capabilities, technology, and product

expertise, Navi is dedicated to building delightful customer experiences.

Founders: Sachin Bansal & Ankit Agarwal

Know what makes you a "Navi_ite" :

1. Perseverance, Passion and Commitment


• Passionate about Navi's mission and vision


• Demonstrates dedication, perseverance, and high ownership


• Goes above and beyond by taking on additional responsibilities

2. Obsession with high-quality results


• Consistently creates value for the customers and stakeholders through high-quality outcomes
• Ensuring

excellence in all aspects of work


• Efficiently manages time, prioritizes tasks, and achieves higher standards

3. Resilience and Adaptability


• Adapts quickly to new roles, responsibilities, and changing circumstances, showing resilience and agility

Key Roles and Responsibilities:

The primary responsibility of this role is to conduct thorough field audits to ensure the accuracy and quality

of customer visit details recorded by our collection agents.

● Field Visits: Regularly visit customer locations to verify the accuracy of information recorded by

collection agents, including customer contact details, visit dates, and outcomes.

● Data Verification: Cross-reference field visit data with the information captured in our system to identify

discrepancies and inconsistencies.● Quality Assessment: Evaluate the quality of customer interactions and the effectiveness of collection

efforts.

● Reporting: Prepare detailed audit reports that highlight findings, recommendations, and areas for

improvement.

● Training: Assist in developing training materials and conducting training sessions for collection agents to

enhance their understanding of audit standards and best practices.

● Compliance: Ensure adherence to company policies, procedures, and regulatory requirements.

Key Skills & Qualifications Required:

● 1 years of experience in field work (which required traveling in field on a daily basis)

● Proven experience in field auditing or a related role (preferred not mandatory)

● Valid driver's license and reliable transportation (mandatory)

● Strong analytical and problem-solving skills

● Excellent communication and interpersonal skills

● Proficiency in using computers and relevant software (e.g., CRM systems, data analysis tools)

● Ability to work independently and as part of a team

● Experience in the collections industry (preferred)

● Knowledge of relevant regulatory requirements (preferred)

● Familiarity with geographic territories where audits will be conducted (preferred)

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