Field Audit Executive
4 days ago
Executive II - Quality Analyst (Field Audit)
About Navi
Navi is one of the fastest-growing financial services companies in India providing Personal & Home Loans,
UPI, Insurance, Mutual Funds, and Gold. Navi's mission is to deliver digital-first financial products that are
simple, accessible, and affordable. Drawing on our in-house AI/ML capabilities, technology, and product
expertise, Navi is dedicated to building delightful customer experiences.
Founders: Sachin Bansal & Ankit Agarwal
Know what makes you a "Navi_ite" :
1. Perseverance, Passion and Commitment
• Passionate about Navi's mission and vision
• Demonstrates dedication, perseverance, and high ownership
• Goes above and beyond by taking on additional responsibilities
2. Obsession with high-quality results
• Consistently creates value for the customers and stakeholders through high-quality outcomes
• Ensuring
excellence in all aspects of work
• Efficiently manages time, prioritizes tasks, and achieves higher standards
3. Resilience and Adaptability
• Adapts quickly to new roles, responsibilities, and changing circumstances, showing resilience and agility
Key Roles and Responsibilities:
The primary responsibility of this role is to conduct thorough field audits to ensure the accuracy and quality
of customer visit details recorded by our collection agents.
● Field Visits: Regularly visit customer locations to verify the accuracy of information recorded by
collection agents, including customer contact details, visit dates, and outcomes.
● Data Verification: Cross-reference field visit data with the information captured in our system to identify
discrepancies and inconsistencies.● Quality Assessment: Evaluate the quality of customer interactions and the effectiveness of collection
efforts.
● Reporting: Prepare detailed audit reports that highlight findings, recommendations, and areas for
improvement.
● Training: Assist in developing training materials and conducting training sessions for collection agents to
enhance their understanding of audit standards and best practices.
● Compliance: Ensure adherence to company policies, procedures, and regulatory requirements.
Key Skills & Qualifications Required:
● 1 years of experience in field work (which required traveling in field on a daily basis)
● Proven experience in field auditing or a related role (preferred not mandatory)
● Valid driver's license and reliable transportation (mandatory)
● Strong analytical and problem-solving skills
● Excellent communication and interpersonal skills
● Proficiency in using computers and relevant software (e.g., CRM systems, data analysis tools)
● Ability to work independently and as part of a team
● Experience in the collections industry (preferred)
● Knowledge of relevant regulatory requirements (preferred)
● Familiarity with geographic territories where audits will be conducted (preferred)
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