Customer Support Executive

2 days ago

Hebbal Bengaluru Karnataka, India Protyze - A brand of Alphacentric Healthcare Full time

A Customer Service Executive plays a crucial role in ensuring customer
satisfaction and maintaining positive relationships between the company and its
customers. As the primary point of contact, this role involves addressing
customer inquiries, resolving issues, and providing assistance across various
customer service and contribute to the overall success of the company.

**Key Responsibilities**:

- Address customer inquiries and concerns through multiple communication
- Provide detailed explanations about product usage and features.
support.
- Accurately update delivery addresses and make necessary changes in the
delivery portal.
- Follow up with customers regarding COD (Cash on Delivery), schedule
orders, and manage any delivery issues.
- Coordinate with other departments to ensure a seamless process.
- Provide prompt and accurate information to ensure the highest level of
customer satisfaction.
- Investigate and resolve customer issues or complaints by identifying
underlying causes, presenting suitable solutions, and following up to
ensure successful resolution.
- Maintain comprehensive knowledge of products or services, including
features, pricing, availability, and relevant policies or procedures, to help
customers make informed decisions.
- Cultivate and nurture positive customer relationships to foster loyalty and
trust in the brand.
- Proactively engage with customers to understand their needs,
preferences, and feedback, enhancing the overall customer experience.
- Identify emerging trends, recurring issues, or areas for improvement and
provide recommendations to improve customer service quality and
satisfaction levels.

**Top Skills**:
Top skills of a customer service executive **Communication skills**
Problem-solving **Empathy ** Active listening **Patience ** Time
management **Multi-tasking ** CRM proficiency **Conflict resolution ** Adaptability **Attention to detail ** Teamwork **Product knowledge**
Professional demeanor **Quick learner ** Sales skills
Qualifications:

- High school diploma or equivalent; additional education or certifications in
customer service is a plus.
- Proven experience in customer service or a related field is advantageous.

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- Hindi (required)
- English (required)

Work Location: In person

**Speak with the employer**
+91 9108513239

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