Operations Supervisor
7 days ago
Role & responsibilities
Order & Logo Management
• customer order call , order details logo requirement final- • Logo designer customer designer coordination
- • Logo maximum 1 customer confirm (same day best)
• Final logo confirmation customer inform 500 charge 34 extraDie Making Process
• approved logo die maker mail- • 2 die makers follow up manage
• Maximum 2 die factory (1 best)Printing Process
• Die printer sample print photo customer- • Sample approval due payment customer clear
- • Payment clear printer
• Printing maximum 2 completeDispatch & Billing
• Printed dispatch team accounts- • Dispatch team tracking ID customer
• 10 customer review (Very Good / Good / Bad)Daily Team Management
• Under working staff manage :- • Foil Printer (1) + Packer (2)
- • Colour Printer (1) + Packer (2)
- • Die Maker
- • Logo Designer
- • Accounts
- • Dispatcher
- • step pending work daily production group update
- • – systematic
Daily Work Schedule
- • 9:30 – 10:00 AM: Warehouse cleaning (cleaner assign )
- • 10:00 – 11:00 AM: Printer , workers check (2 printer + 4 packer manage )
- • 11:00 – 12:00 PM: sample approved payment pending – payment follow up & purchase confirmation
- • 12:00 – 1:00 PM: Logo designer customer logo confirm
- • 1:00 – 2:00 PM: Free (buffer time)
- • 2:00 – 2:30 PM: Lunch Break
- • 2:30 – 4:00 PM: Free (buffer time)
- • 4:00 – 5:00 PM: Payment follow up
- • 5:00 – 6:00 PM: New order customers call logo confirm
- • 6:00 – 7:00 PM: Logo final die maker mail
- • 7:00 – 8:00 PM: Daily production count , group update , next day printers assign , dispatch & billing finalize
Performance Standards
- • Logo confirmation: Same day – Very Good | 1 day – Good | 2+ days – Bad
- • Die making: 1 day – Very Good | 2 days – Good | 3+ days – Bad
- • Printing: 1 day – Very Good | 2 days – Good | 3+ days – Bad
- • Customer review after 10 days: Aim for Very Good
Skills Required
- • Strong coordination and follow-up skills
- • Good communication with customers and team
- • Systematic & organized work approach
- • Time management and deadline orientation
- • Basic knowledge of printing & packaging operations (preferred)
Preferred candidate profile
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