Business Applications Manager
2 days ago
Company Description
Peepal Consulting is a trusted strategic talent acquisition partner with over two decades of experience delivering tailored recruitment solutions and talent advisory services. The company offers a wide range of services, including talent insights, market analysis, DE&I consulting, employer branding, and talent acquisition strategy consulting. Peepal Consulting serves over 500 clients from diverse industries, including leading organizations such as EY, Diageo, Goldman Sachs, and JPMC. Backed by a skilled team of more than 100 professionals, Peepal Consulting brings extensive expertise and a deep understanding of the talent acquisition landscape.
Role Description
Position Summary
The Business Applications Manager (GCC India) is responsible for leading the India-based global capability center (GCC) team supporting enterprise applications, digital platforms, and business technology services. This role oversees functional and technical delivery across SAP, Salesforce, ecommerce, data analytics, and internal collaboration tools (e.g., SharePoint). The Manager ensures systems stability, drives enhancement initiatives, supports global projects, and leads a cross-functional team of analysts, developers, and technical staff.
Key Responsibilities
Manage day-to-day operations and delivery for the India-based team supporting:
SAP Center of Excellence (functional and technical)
Salesforce (Sales Cloud, Service Cloud, Field Service)
Ecommerce integration and application support
Cybersecurity analyst (supporting enterprise InfoSec)
SharePoint/intranet developer
Data engineers and data analysts
Linux administrators and cloud platform support
Provide leadership, mentorship, and performance management for the team
Collaborate with U.S.-based IT leaders and business stakeholders to align priorities and deliver projects
Oversee support and minor enhancements for business-critical applications across finance, sales, service, supply chain, and HR
Ensure adherence to change control, system documentation, and support best practices
Monitor team KPIs and ensure high system availability and responsiveness to incidents
Support hiring, training, and capability building for the India-based applications team
Align with global enterprise architecture, cybersecurity, and data standards
Qualifications
Required:
Bachelor's Degree in Engineering, Information Technology, or related field
10+ years of experience in enterprise applications or IT delivery roles
5+ years managing cross-functional technology teams
Proven track record of managing SAP ECC/S/4HANA environments
Experience managing Salesforce support teams and application owners
Exposure to ecommerce systems, cloud environments (preferably Azure), and data analytics platforms
Experience coordinating with U.S.-based/global teams and supporting distributed business operations
Preferred:
Prior experience in a Global Capability Center (GCC) or shared services center
Experience with Power BI, Databricks, Azure Data Factory, or similar tools
Understanding of cybersecurity controls and frameworks
Prior experience supporting manufacturing, distribution, or industrial sectors
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