Business Applications Manager

2 days ago


Pune, Maharashtra, India Peepal Consulting Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Company Description

Peepal Consulting is a trusted strategic talent acquisition partner with over two decades of experience delivering tailored recruitment solutions and talent advisory services. The company offers a wide range of services, including talent insights, market analysis, DE&I consulting, employer branding, and talent acquisition strategy consulting. Peepal Consulting serves over 500 clients from diverse industries, including leading organizations such as EY, Diageo, Goldman Sachs, and JPMC. Backed by a skilled team of more than 100 professionals, Peepal Consulting brings extensive expertise and a deep understanding of the talent acquisition landscape.

Role Description

Position Summary

The Business Applications Manager (GCC India) is responsible for leading the India-based global capability center (GCC) team supporting enterprise applications, digital platforms, and business technology services. This role oversees functional and technical delivery across SAP, Salesforce, ecommerce, data analytics, and internal collaboration tools (e.g., SharePoint). The Manager ensures systems stability, drives enhancement initiatives, supports global projects, and leads a cross-functional team of analysts, developers, and technical staff.

Key Responsibilities

Manage day-to-day operations and delivery for the India-based team supporting:

SAP Center of Excellence (functional and technical)

Salesforce (Sales Cloud, Service Cloud, Field Service)

Ecommerce integration and application support

Cybersecurity analyst (supporting enterprise InfoSec)

SharePoint/intranet developer

Data engineers and data analysts

Linux administrators and cloud platform support

Provide leadership, mentorship, and performance management for the team

Collaborate with U.S.-based IT leaders and business stakeholders to align priorities and deliver projects

Oversee support and minor enhancements for business-critical applications across finance, sales, service, supply chain, and HR

Ensure adherence to change control, system documentation, and support best practices

Monitor team KPIs and ensure high system availability and responsiveness to incidents

Support hiring, training, and capability building for the India-based applications team

Align with global enterprise architecture, cybersecurity, and data standards

Qualifications

Required:

Bachelor's Degree in Engineering, Information Technology, or related field

10+ years of experience in enterprise applications or IT delivery roles

5+ years managing cross-functional technology teams

Proven track record of managing SAP ECC/S/4HANA environments

Experience managing Salesforce support teams and application owners

Exposure to ecommerce systems, cloud environments (preferably Azure), and data analytics platforms

Experience coordinating with U.S.-based/global teams and supporting distributed business operations

Preferred:

Prior experience in a Global Capability Center (GCC) or shared services center

Experience with Power BI, Databricks, Azure Data Factory, or similar tools

Understanding of cybersecurity controls and frameworks

Prior experience supporting manufacturing, distribution, or industrial sectors



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