Business Analyst, Enterprise Applications

Your Future Evolves Here

Evolent Health has a bold mission to change the health of the nation by changing the way health care is delivered. Our pursuit of this mission is the driving force that brings us to work each day. We believe in embracing new ideas, challenging ourselves and failing forward. We respect and celebrate individual talents and team wins. We have fun while working hard and Evolenteers often make a difference working in everything from scrubs to jeans.

Are we growing? Absolutely and Globally. In 2021 we grew our teams by almost 50% and continue to grow even more in 2022. Are we recognized as a company you are supported by for your career and growth, and a great place to work? Definitely. Evolent Health International (Pune, India) has been certified as "Great Places to Work" in 2021. In 2020 and 2021 Evolent in the U.S. was both named Best Company for Women to Advance list by and earned a perfect score on the Human Rights Campaign (HRC) Foundation's Corporate Equality Index (CEI). This index is the nation's foremost benchmarking survey and report measuring corporate policies and practices related to LGBTQ+ workplace equality.

We recognize employees that live our values, give back to our communities each year, and are champions for bringing our whole selves to work each day. If you're looking for a place where your work can be personally and professionally rewarding, don't just join a company with a mission. Join a mission with a company behind it.

What You'll Be Doing:

Job Summary:
The Business Analyst, Enterprise Applications, works directly with end-users, internal teams, and Enterprise Applications administrators to address issues and fully utilize our suite of tools and applications. Working at the intersection of business and technology, you will be required to perform business impact analysis, design and document.

Essential Functions:

• Analyse requests for support, new features, and modifications. Triage incoming requests and coordinate with the requestor to appropriately document detailed requirements.

• Support Jira projects, roles, workflows, ticket security, and plug-ins within the administered applications.

• Facilitate user requirements sessions and write user stories.

• Leverage existing processes for tracking and prioritizing deliverables; suggest enhancements as needed.

• Conduct UAT with end-users to ensure the implemented solution meets expectations.

• Perform regression testing, validate features, report defects and escalate issues as needed.

• Anticipate any potential issues with the project through quick responses and proactive critical thinking.

• Demonstrate skilled problem-solving capabilities to determine solutions and options to resolve problems.

• Analyse requests for support, new features, and modifications. 

• Perform analysis with key stakeholders, customers, and team members to ensure requirements are captured and met and the appropriate solutions are implemented.

• Adhere to change management, security, compliance, legal and other policies, procedures, and protocols.

Required Qualifications:

• Minimum 2.5 years of relevant experience in enterprise ITSM and case management technologies.

• Understanding of Agile/ Waterfall/ Hybrid methodologies of software development and delivery.

• Experience with requirements gathering, management, and backlog grooming.

• Must be highly detail-oriented and communicate ideas in both technical and user-friendly language.

• Demonstrated excellent business analyst skills with understanding and defining complex project requirements.

• Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals.

Must have experience with Atlassian tools (or similar), case and knowledge management tools.

Preferred Qualifications:

• Intermediate SQL/JQL experience.

• Intermediate test strategy, test data preparation experience.
 

Required Education:

• Bachelor's degree in IT or related field
 

Preferred Certifications

• Agile related

General Performance Criteria
As the Business Analyst, Enterprise Applications, you will be required to fulfill your responsibilities while meeting the following general performance criteria for this position at 
this level: 
Expertise: You are a go-to resource for certain methods and take initiative to add to your list of specialties.
Communication: You seek to achieve clarity regardless of if you are the source of the information being conveyed to the participants in the communication.
Domain: You regularly behave in a manner that shows an understanding of how your work impacts direct stakeholders.
System: You are a key stakeholder in designing and implementing large enhancements to your team's system(s).
Process: You enforce team's processes, helping to hold peers accountable in a safe and constructive manner, ensuring the team understands the benefits and risks of exceptions.
Influence: You regularly make an impact across more than just your direct team

#LI-remote

To ensure a secure hiring process we have implemented several identity verification steps, including submission of a government issued photo ID. We conduct identity verification during interviews, and final interviews may require onsite attendance. All candidates must complete a comprehensive background check, in-person I-9 verification, and may be subject to drug screening prior to employment. The use of artificial intelligence tools during interviews is prohibited and monitored. Misrepresentation will result in immediate disqualification from consideration.

Mandatory Requirements:

Employees must have a high-speed broadband internet connection with a minimum speed of 50 Mbps and the ability to set up a wired connection to their home network to ensure effective remote work. These requirements may be updated as needed by the business.

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Evolent Health is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.