Application Manager

By joining Bio-Techne, you'll join a company with a powerful and positive purpose of enabling cutting-edge research in Life Sciences and Clinical Diagnostics. Bio-Techne, and all of its brands, provides tools for researchers to further treat and prevent disease worldwide.
This is an exciting opportunity for an ambitious and dynamic individual to join a fast-paced global Life Sciences organization, Bio-Techne. The position will be based in India.

What will you do?
The Application Manager/Specialist will be responsible for providing scientific expertise, application support and training to customers and Channel partners. The incumbent will also partner our commercial team in pre-sales and post sales related customer support activities and solve customer escalations effectively. He/She will also act as a trusted expert to our customers, thereby increasing customer satisfaction and loyalty and contributing to the overall success of the Bio-Techne Protein Simple business in Indian sub-continent region.

Pre-Sales Support

• Performs product demonstrations or Proof of Concepts (POC) experiments at customer or company sites.
• Prepares and presents seminars/conferences/Workshop to wide array of audiences.
• Helps support technical training for Sales Representatives and channel partners as appropriate.
• Collaborates with Sales Representatives to develop technical selling strategies.
• Keep a close watch on market dynamics to craft and implement strategies to build market proficiency.
• Participates and plans marketing activities such as- roadshows, tradeshows, vendor shows workshops and symposia to promote Bio-Techne products and technologies
• Supports conditional sales placements in the field through on-site visits and telephone communication.
• Helping the commercial team to build and maintain a healthy sales funnel by continuous customer engagement
• Generate and record opportunities related to the Bio-Techne workflow including Service contracts and training.

Post-Sales Support

• Preparation and delivery of customer training, as and when required
• Provides troubleshooting support to customers in field, or by phone/email. Resolves and/or escalates customer issues and complaints.
• Proactive follow-up support to Key Customers. Preparation & Delivery of User Meetings.
• Coordinates cross-functional engagements for significant situations that require unique and/or urgent response from internal colleagues, channel partners and customer facing team members.
• Provides customers guidance on experimental design & setup.

How will you get here?
Education

• PhD/MSc. /M. Tech Biotechnology or Biochemistry.

Experience

• Requires minimum 5-10 years of laboratory or related work hands-on technical experience.
• Experience in Analytical method development, Proteins and Monoclonal Antibody analysis. Experience with Capillary Electrophoresis, Western Blotting, Elisa, and Sub Visible Particle analysis will be an added advantage.
• Understanding of: Upstream and Downstream process of Biosimilar manufacturing Analytical Method development. Additionally understanding of Empower and Chromeleon Software.
• Previous experience in a support or training-related position is preferred.
• Experience in Cell culture, Media Immunoassays, Proteins, Antibodies. Experience with Cell and Gene Therapy will be an added advantage.
• Understanding of: Upstream and Downstream process of Biosimilar manufacturing Cell Culture
• Previous hands-on experience with Flow cytometry, PCR and Bioassays is preferred

Knowledge, Skills, Abilities

• Excellent communication & presentation skills.
• Excellent Team-work - Ability to work effectively as part of a team
• Aptitude for problem solving. Capable of working independently. Is self-motivated and proactive.
• Ability to manage multiple urgent priorities
• Demonstrates a sense of urgency, contagious optimism and a "can do" attitude
• Fluent English language skills – oral and written. Additional language skills welcome but not mandatory.
• Willingness to travel locally up to 50% frequency.
• Computer and internet literate.

Why Join Bio-Techne

• We offer competitive wages along with extensive benefits for employees and their families.
• We invest in our employees' financial futures through retirement programs and an employee stock purchase plan.
• We help our employees develop their careers through mentorship, promotional opportunities, training and development, internship programs, and more.
• We offer an international and diverse working environment, enriched by employee resource groups; volunteer and charity events; and employee events that build a culture of caring and belonging.
• We foster a culture of empowerment and innovation, where employees feel valued and encouraged to bring their new ideas to the table.

Bio-Techne is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
To protect the interests of all, Bio-Techne will not accept unsolicited resumes from any source other than a candidate application. Any unsolicited resumes sent to Bio-Techne will be considered Bio-Techne property.