Application Support Manager

7 hours ago

Pune, Maharashtra, India SS&C Full time ₹ 15,00,000 - ₹ 30,00,000 per year

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Get To Know Us:

SS&C GIDS provides information processing and computer software services and products. The Company's operating segments include financial markets, customer management, professional services, and output solutions. SS&C GIDS serves the alternative investments, asset and wealth management, banking and lending, insurance, and real estate industries.

What You Will Get to Do:

  • Oversee day-to-day production support operations, ensuring timely and effective resolution of incidents and service requests.
  • Manage service level agreements (SLAs) and ensure compliance with contractual obligations.
  • Coordinate with cross-functional teams to address, analyse, and resolve complex technical issues.
  • Managing and maintaining ITIL standards including incidents, service requests, problems and vulnerabilities and be the point of contact for escalations
  • Lead and manage a team of IT support professionals, including (and not limited) recruitment, coaching, performance management, and career development by fostering a collaborative and high-performance culture within the team
  • Monitor and manage the incident and problem management processes to minimize downtime and impact on business operations.
  • Drive root cause analysis and implement corrective actions to prevent recurrence of issues.
  • Ensure that changes to the IT environment are effectively planned, communicated, and executed with minimal impact on production services.
  • Manage, review and approve change requests to ensure they meet the Operational Readiness standards.
  • Support handovers and coordinate with relevant stakeholders.

What You Will Bring:

  • IT degree, or equivalent experience
  • 10+ years' experience working in an Application Support role
  • Solid understanding of DevOps practices and methods
  • Working knowledge of SDLC principles and methodologies
  • Experience working with ITIL based processes
  • Understanding of hosting production environments on AWS and Virtual Environments
  • Advanced knowledge of Continuous Integration / Continuous Delivery build pipelines
  • Experience working with infrastructure as code
  • A passion for automating manual processes
  • Keen to continuously improve & innovate
  • Monitoring system and application performance and alerts
  • Flexible working in shifts
  • Strong written and verbal communication skills.

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

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