Digital Banking Sr. Analyst| Mumbai

18 hours ago


Mumbai, Maharashtra, India CSB Bank Full time ₹ 20,00,000 - ₹ 25,00,000 per year
Description
  1. The role will focus on QA/QC, Administration, and Release Management for our Net Banking and Mobile Banking platforms while also contributing to UI/UX improvements and customer journey enhancements. 
  2. The incumbent will work closely with the Product Manager to ensure seamless digital experiences for customers and operational excellence for the bank.
Responsibilities

  1. Quality Assurance & Control

    •    Own and execute end-to-end UAT cycles for new features, product enhancements

    •    Prepare and maintain comprehensive test plans, scenarios, and test cases.

    •    Identify, document, and track bugs/issues and work with IT & vendors for timely closure.

    •    Drive quality metrics to reduce post-production defects and improve release quality.
  2. Release & Administration

    •    Manage release planning, scheduling, and deployment coordination across channels.

    •    Maintain release calendars and communicate clearly with all stakeholders.

    •    Ensure documentation of release notes, feature changes, and defect logs.

    •    Support administrative tasks such as user provisioning, backend configuration, and platform monitoring.    
  3. UI/UX & Customer Journey Enhancement

    •    Partner with Product Manager and Design teams to propose UI/UX enhancements for digital channels. Stake Holder management
Qualifications

Graduate/Postgraduate in Engineering, Computer Science, IT, or Management.

Min Exp: 4 years

Max Exp: 6 years



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