Telecalling Executive

5 days ago

Mumbai, Maharashtra, India Target Full time

Job Purpose
The Telecalling Executive will be responsible for full-time outbound calling to customers for indirect sales support. The role focuses on customer interaction, need identification, and lead qualification, with no direct sales targets.Key Responsibilities
Make a minimum of 100 outbound calls per day to existing and potential customers.
Communicate product information and understand customer requirements.
Identify and assess sales potential (lead / non-lead) based on customer interaction.
Classify calls as connected, non-connected, and potential leads.
Share qualified leads with the sales team for further follow-up.
Maintain daily call records and update call status accurately.
Prepare and submit daily and weekly call reports in Excel, including:
Total calls dialed
Calls connected
Leads generated
Coordinate with the sales/back-office team for feedback and updates.Reporting & Documentation
Maintain simple Excel reports for daily calling activity.
Use basic Excel functions and Pivot Tables for call analysis and summaries.
Ensure data accuracy and timely submission of reports.Required Skills & Competencies
Strong communication and convincing skills.
Ability to identify customer interest and sales possibilities.
Experience in telecalling / customer calling roles.
Good working knowledge of MS Excel, including:
Basic formulas
Pivot tables
Data formatting
Discipline to follow calling schedules and reporting timelines.Preferred Candidate Profile
2–3 years of experience in tele calling, customer support, or sales support.
Comfortable with high-volume calling on a daily basis.
Patient, polite, and customer-focused approach.
Basic understanding of indirect sales processes is an advantage.Performance Expectations
Minimum 100 calls per day.
Consistent and accurate reporting.
Quality lead identification rather than sales closure

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