Telecalling Executive

1 day ago


Mumbai, Maharashtra, India QUICK PLACEMENTS Full time

Company Details :-
A renowned Diagnostic Centre

Job Location :-
Ghatkopar West, Mumbai

Post :-
Telecalling Executive - Diagnostic Service

Salary Offered :-
Up To ₹22,000 per month

Qualification :-
Any Graduate

Experience :-
1+ years

Working Time :-
01:00 PM – 10:00 PM

Roles & Responsibilities

  • Appointment Management:
    Handle inbound/outbound calls to efficiently schedule, confirm, and manage patient appointments for all diagnostic services (e.g., Blood Tests, Scans).
  • Customer Service:
    Address patient inquiries regarding test preparation, pricing, report timelines, and centre locations accurately and professionally.
  • Data Entry:
    Maintain accurate and confidential records of all calls, patient interactions, and booking statuses in the centre's management system (CRM/EMR).
  • Coordination:
    Liaise with clinical and administrative staff to ensure smooth service delivery and patient flow.
  • Follow-up:
    Conduct follow-up calls for appointment reminders and feedback collection.

Skills

  • Minimum 1-2 years of experience in Telecalling, Customer Service, or a Call Centre role (Healthcare background preferred).
  • Excellent communication
  • Exceptional telephone etiquette, empathy, and patience.
  • Proficiency in computer use and data entry.


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