Telecalling Executive
1 day ago
Company Details :-
A renowned Diagnostic Centre
Job Location :-
Ghatkopar West, Mumbai
Post :-
Telecalling Executive - Diagnostic Service
Salary Offered :-
Up To ₹22,000 per month
Qualification :-
Any Graduate
Experience :-
1+ years
Working Time :-
01:00 PM – 10:00 PM
Roles & Responsibilities
- Appointment Management:
Handle inbound/outbound calls to efficiently schedule, confirm, and manage patient appointments for all diagnostic services (e.g., Blood Tests, Scans). - Customer Service:
Address patient inquiries regarding test preparation, pricing, report timelines, and centre locations accurately and professionally. - Data Entry:
Maintain accurate and confidential records of all calls, patient interactions, and booking statuses in the centre's management system (CRM/EMR). - Coordination:
Liaise with clinical and administrative staff to ensure smooth service delivery and patient flow. - Follow-up:
Conduct follow-up calls for appointment reminders and feedback collection.
Skills
- Minimum 1-2 years of experience in Telecalling, Customer Service, or a Call Centre role (Healthcare background preferred).
- Excellent communication
- Exceptional telephone etiquette, empathy, and patience.
- Proficiency in computer use and data entry.
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