Supervisor (Quotation)

8 hours ago


Bengaluru, Karnataka, India MNR solutions pvt Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Position: Supervisor – Quotation (QTM Team)

Location: Bangalore

Experience Required: 5–8 Years

Industry Preference: Travel & Tourism / Destination Management Company (DMC)

Employment Type: Full-Time

Role Overview :-

We are seeking a highly motivated and experienced Supervisor – Quotation to lead and manage our Quotation Team (QTM). The ideal candidate will possess strong leadership, communication, and analytical skills, along with a proven background in the travel and tourism industry — particularly in destination management, itinerary planning, and pricing.

This role involves overseeing daily quotation operations, managing the team's performance, ensuring high-quality proposals, achieving revenue goals, and maintaining exceptional turnaround time (TAT) standards to meet client expectations.

Key Responsibilities :-

Team Supervision & Leadership

  • Manage and supervise the Quotation (QTM) team to ensure smooth daily operations.
  • Allocate leads and workload effectively among team members to maintain balance and productivity.
  • Monitor team performance, track KPIs, and ensure adherence to conversion and revenue targets.
  • Provide regular feedback, coaching, and motivation to enhance team efficiency and morale.
  • Foster a collaborative work environment that promotes teamwork, accountability, and excellence.

Quotation Management & Conversion

  • Oversee preparation of competitive and accurate quotations for travel itineraries, group bookings, MICE, and FITs.
  • Ensure quotations are aligned with market trends, supplier costs, and company profitability goals.
  • Maintain high conversion rates by supporting the team in negotiation, proposal presentation, and follow-ups.
  • Coordinate closely with the Sales and Operations teams to ensure quotations are converted into confirmed bookings.
  • Maintain a strong understanding of destination products, hotel tariffs, excursions, and ground services.

Process Optimization & Quality Control

  • Identify process gaps in the quotation cycle and implement effective improvements.
  • Monitor TAT (Turnaround Time) and ensure timely responses to all leads and inquiries.
  • Maintain a high level of accuracy, consistency, and professionalism in all client communications and documentation.
  • Regularly review quotation templates, costing sheets, and pricing models for quality and accuracy.

Target Achievement & Reporting

  • Ensure achievement of monthly and annual income and turnover targets for the quotation department.
  • Track lead-to-conversion ratios and implement action plans to boost performance.
  • Prepare and present regular reports on team productivity, quotation status, and conversion performance to management.
  • Coordinate with the finance and operations teams to ensure pricing integrity and profit margins are maintained.

Industry Knowledge & Collaboration

  • Stay updated with destination trends, supplier updates, and seasonal pricing changes.
  • Collaborate with destination partners, suppliers, and vendors for better rates and exclusive deals.
  • Participate in internal meetings to discuss market insights, new destination promotions, and client feedback.
  • Support senior management in business development initiatives by sharing quotation trends and client needs.

Qualifications & Skills :-

  • Education: Graduate or Postgraduate in Tourism, Hospitality Management, or Business Administration.
  • Experience: 5–8 years of experience in Travel & Tourism or Destination Management, with at least 2–3 years in a supervisory or team lead role.
  • Strong knowledge of quotation processes, destination pricing, and travel operations.
  • Excellent leadership, organizational, and analytical skills.
  • Proficiency in MS Excel, CRM systems, and travel ERP/quotation tools.
  • Excellent communication and negotiation skills (written and verbal).
  • Ability to perform under pressure, meet tight deadlines, and handle multiple priorities.

Job Type: Full-time

Work Location: In person



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