Quality Assurance Manager

About Glean
Founded in 2019, Glean is an innovative AI-powered knowledge management platform designed to help organizations quickly find, organize, and share information across their teams. By integrating seamlessly with tools like Google Drive, Slack, and Microsoft Teams, Glean ensures employees can access the right knowledge at the right time, boosting productivity and collaboration. The company's cutting-edge AI technology simplifies knowledge discovery, making it faster and more efficient for teams to leverage their collective intelligence.

Glean was born from Founder & CEO Arvind Jain's deep understanding of the challenges employees face in finding and understanding information at work. Seeing firsthand how fragmented knowledge and sprawling SaaS tools made it difficult to stay productive, he set out to build a better way - an AI-powered enterprise search platform that helps people quickly and intuitively access the information they need. Since then, Glean has evolved into the leading Work AI platform, combining enterprise-grade search, an AI assistant, and powerful application- and agent-building capabilities to fundamentally redefine how employees work.

About The Role
Glean is looking for a talented Quality Assurance Manager to join our rapidly expanding, VC-backed startup. Glean is the work assistant with intuition. Find exactly what you need, right when you need it so you and your team can get big things done. Our team works hard and plays hard. We are professional, creative, passionate, and most importantly - customer-obsessed.

As the QA Manager, you would be responsible for all aspects of Quality Assurance at Glean, from setting up test strategies and processes to managing qualification of all product releases to building a world class QA team

You Will

• Develop a deep understanding of the product from both the customer's perspective and its underlying technical principles and architecture.
• Collaborate with geographically diverse, cross-functional teams to define and implement the overall product testing strategy and processes.
• Manage the qualification of all product releases across environments
• Act as the voice of quality within the company, championing a metrics-driven culture of continuous improvement.
• Advocate for and rigorously incorporate quality best practices across the organization.

• Lead a QA team focusing on employee growth through:

• Career development

• Coaching and mentoring
• Guiding senior engineers to maximize their potential
• Defining goals and personal development plans
• Performing evaluations and collaborating with employees on objectives

• Retaining top talent

• Grow the team by building a diverse group skilled in both manual and automated testing across all relevant testing types.

• Implement checks and balances to ensure high-quality, productive work while preventing burnout through efficient time management.
• Drive the implementation and continuous improvement of test automation initiatives

About You

• Bachelor's degree in Computer Science, Electrical Engineering, or equivalent; 10+ years of industry experience, including at least 2 years in QA management.
• Experience with SaaS enterprise software qualification on AWS, Azure, or GCP (preferred).
• Experience with fast-paced development cycles involving multiple releases per week.
• Experience building and maintaining strong quality practices and processes.
• Experience hiring, developing, and managing teams in various testing modalities (manual and automated).
• Hands on programming skills in Python or Java
• Deep understanding of testing framework architecture (page objects, custom assertions, reporting integrations)
• Strong experience with modern testing tools (Selenium, Playwright, Cypress etc) and API testing frameworks
• Experience in Search domain a plus

Compensation & Benefits
Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.

We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.