Technical Support Agent

1 day ago


Cochin, Kerala, India Aabasoft Full time

We are seeking a highly motivated and customer-focused Technical Support Agent to join our team. The ideal candidate will be responsible for providing timely, accurate, and professional technical assistance to users while ensuring a high level of customer satisfaction.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, or chat in a professional manner
  • Diagnose, troubleshoot, and resolve technical issues efficiently
  • Guide users through step-by-step solutions in clear and simple language
  • Document issues, solutions, and interactions accurately in the system
  • Escalate complex technical problems to the appropriate team when required
  • Maintain up-to-date knowledge of products, systems, and support tools
  • Ensure excellent service quality and meet performance targets

Required Skills & Qualifications:

  • Strong verbal and written communication skills in English
  • Basic to advanced knowledge of computer systems, software, and networks
  • Problem-solving mindset with attention to detail
  • Ability to work under pressure and handle multiple tasks
  • Customer service–oriented attitude with a professional approach
  • Previous technical support or customer support experience is a plus

Why Join Us:

  • Professional and supportive work environment
  • Opportunities for growth and skill development
  • Competitive salary and performance-based incentives

Job Type: फ़ुल-टाइम

Pay: ₹12, ₹30,886.04 per month

Benefits:

  • बीमार होने पर ली गई छुट्टियों का पेमेंट
  • मोबाइल फ़ोन के बिलों का पेमेंट
  • वर्क फ़्रॉम होम

Work Location: In person



  • Cochin, Kerala, India Saints & Masters Full time

    As an Agent Orchestration Engineer at S&M, you will be the "Conductor" of our autonomous AI systems. You will design and implement multi-agent architectures that allow specialized AI agents to collaborate, reason, and execute complex workflows across enterprise functions like BFSI, Healthcare, and Retail. Your goal is to move beyond simple chat interfaces to...

  • Telesales Agent

    1 week ago


    Cochin, Kerala, India Eben Telecom Pvt. Ltd. Full time

    Company DescriptionEben Telecom, established in 1995 in Cochin, Kerala, specializes in Customer Engagement Services, including Customer Acquisition, Transaction Building, and Relationship Management. With a team of experienced professionals and a focus on quality, service, and integrity, Eben supports its clients in enhancing their market competitiveness....


  • Cochin, Kerala, India Xtend Technologies pvt. ltd Full time

    TECHNICAL SUPPORT EXECUTIVEThe primary responsibilities for this position would be as follows:Provide technical support to clients and assistance to customers via phone, email, or chatIdentify and diagnose technical issues reported by customersResolve technical problems in a timely and efficient mannerAssist customers with software installations and Product...


  • Cochin, Kerala, India gekinformation Full time ₹ 1,34,400 per year

    We are seeking a patient and technically proficient Technical Support Specialist to provide troubleshooting and resolution for [company/organisation]'s IT systems, software, and hardware issues, ensuring smooth operations for internal users and/or external customers in [industry/sector].ResponsibilitiesRespond to and resolve technical support requests via...


  • Cochin, Kerala, India Corbel Business Applications Full time

    Responsibilities:* Manage technical queries via phone, email & chat* Provide product support through various channels* Collaborate with development team on bug fixes* Maintain high customer satisfaction ratings


  • Cochin, Kerala, India Allianze Infosoft Full time

    About the CompanyAllianze Infosoft is dedicated to providing innovative elevator solutions, ensuring customer satisfaction through technical expertise and exceptional service.About the RoleThe Sales Support Engineer at Allianze Infosoft plays a crucial role in supporting the Dubai sales team (remotely) by providing technical expertise, product knowledge, and...


  • Cochin, Kerala, India Cygnonex innovations PVT LTD Full time

    Handle customer inquiries via phone, email, chat (technical, billing, account changes).Troubleshoot and resolve issues promptly, applying company policies.Log and track all interactions in a CRM system.Provide timely feedback and follow up with customers.Create documentation or knowledge base articles.Collaborate with other teams for complex...


  • Cochin, Kerala, India Everest Technical Services Full time

    TheLead - Talent AcquisitionSpecialist will be a key member of the Management Team, providing strategic recruitment leadership and ongoing support to Operations while driving the growth and development of teams across all geographical locations. In this senior role, you will work closely with the Executive and Management teams to build and maintain...


  • Cochin, Kerala, India TEQSERV Technical Service Full time

    Our organization is looking for Team Leader & Service Technician to join our team. Those who are responsible for the operations, maintenance, repair and providing technical support of products to clients can apply . seeking candidates who have good knowledge in repairing of Air Conditioner, Washing Machine & RefrigeratorEducation:Diploma/ITI...

  • Support Engineer

    2 weeks ago


    Cochin, Kerala, India Cliniqon® Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Company DescriptionCliniqon is a specialized clinical outsourcing partner dedicated to transforming operations for Home Health and Hospice providers. Leveraging highly skilled clinical professionals and AI-driven workflow automation, Cliniqon delivers precision Home Health and Hospice Coding, meticulous Quality Assurance (QA), Clinical Documentation...