Technical Support Associate

1 week ago


Cochin, Kerala, India Cygnonex innovations PVT LTD Full time
  • Handle customer inquiries via phone, email, chat (technical, billing, account changes).
  • Troubleshoot and resolve issues promptly, applying company policies.
  • Log and track all interactions in a CRM system.
  • Provide timely feedback and follow up with customers.
  • Create documentation or knowledge base articles.
  • Collaborate with other teams for complex escalations.
  • Maintain up-to-date product/service knowledge.

Job Type: Full-time

Pay: ₹12, ₹15,000.00 per month

Benefits:

  • Commuter assistance
  • Flexible schedule
  • Leave encashment

Work Location: In person



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