Technical Support Associate
1 week ago
- Handle customer inquiries via phone, email, chat (technical, billing, account changes).
- Troubleshoot and resolve issues promptly, applying company policies.
- Log and track all interactions in a CRM system.
- Provide timely feedback and follow up with customers.
- Create documentation or knowledge base articles.
- Collaborate with other teams for complex escalations.
- Maintain up-to-date product/service knowledge.
Job Type: Full-time
Pay: ₹12, ₹15,000.00 per month
Benefits:
- Commuter assistance
- Flexible schedule
- Leave encashment
Work Location: In person
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