Front Office Executive

JLL empowers you to shape a brighter way.  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   Job Description: Front Office ExecutiveClient: UBSLocation: Hyderabad (Aquila & Centaurus)Department: Facilities Management - Front Office ServicesReports To: Facilities Manager / Site LeadPosition OverviewWe are seeking a professional and personable Front Office Executive to manage reception desk operations and provide exceptional front-of-house services across UBS Hyderabad's prestigious Aquila and Centaurus locations. This role requires a customer-focused individual who can seamlessly transition between locations, serving as the first point of contact for employees, clients, and visitors while maintaining the highest standards of professional service.Key ResponsibilitiesReception Desk ManagementServe as the primary face of UBS at reception desks across both locationsManage all incoming calls, transferring to appropriate personnel efficientlyGreet and assist employees, clients, and visitors with professionalism and warmthHandle reception desk inquiries and provide accurate information about the organizationMaintain reception area cleanliness, organization, and professional presentationManage reception supplies, equipment, and ensure all systems are operationalMulti-Location OperationsOperate flexibly between Aquila and Centaurus locations as per operational requirementsMaintain consistent service standards and professional protocols across both sitesAdapt to location-specific procedures, contacts, and operational nuancesSupport seamless coordination between front office teams at both locationsEnsure continuity of service during staff rotations and location transitionsVisitor Management & Guest ServicesManage comprehensive visitor registration and check-in processesVerify visitor identities, issue temporary access cards, and maintain visitor logsCoordinate visitor escorts and meeting room arrangementsHandle VIP and executive-level guest reception with enhanced service protocolsManage visitor parking arrangements and facility orientationEnsure compliance with security protocols and access control proceduresCall Management & CommunicationHandle high-volume incoming calls with professionalism and efficiencyRoute calls to appropriate departments and personnel accuratelyTake detailed messages and ensure timely delivery to recipientsManage conference call setups and audio-visual coordination for reception area meetingsHandle directory inquiries and provide accurate contact informationSupport emergency communication procedures and announcementsAdministrative SupportManage meeting room bookings and conference facility reservationsCoordinate courier services, mail distribution, and package managementHandle taxi bookings and transportation arrangements for employees and guestsMaintain visitor databases, contact directories, and reception documentationSupport event management and special occasion arrangementsManage inventory of reception supplies and office amenitiesAccess Control & Security SupportMonitor and manage access control systems and entry proceduresCoordinate with security teams for visitor clearance and access managementHandle lost ID card reports and temporary access arrangementsMonitor CCTV systems and report any security concernsSupport emergency evacuation procedures and safety protocolsMaintain confidentiality and handle sensitive information appropriatelyCustomer Service ExcellenceProvide exceptional customer service to all employees, clients, and visitorsHandle complaints and concerns professionally, escalating when necessaryGather feedback and suggestions to improve front office servicesSupport employee requests for information, directions, and assistanceMaintain positive and professional demeanor during high-pressure situationsBuild rapport with regular visitors and maintain relationship continuityRequired QualificationsEducation & ExperienceBachelor's degree in any discipline (Commerce, Arts, or Business Administration preferred)2-4 years of experience in front office, reception, or customer service rolesExperience in corporate environment or premium office buildings preferredBackground in hospitality, hotel management, or executive assistance is advantageousPrevious experience with multi-location operations is a plusCore CompetenciesCommunication & Interpersonal SkillsExcellent verbal and written communication skills in EnglishProficiency in local languages (Hindi, Telugu) highly preferredProfessional phone etiquette and call handling expertiseStrong interpersonal skills with ability to interact with diverse stakeholdersActive listening skills and empathetic communication approachProfessional PresentationPolished professional appearance and grooming standardsConfident and articulate communication stylePositive attitude and welcoming personalityCultural sensitivity and professional courtesyAbility to represent UBS brand values and standardsTechnical & Administrative SkillsProficiency in MS Office Suite (Word, Excel, Outlook)Experience with multi-line phone systems and call managementKnowledge of visitor management systems and access control technologyBasic understanding of office equipment and audio-visual systemsFamiliarity with booking systems and scheduling applicationsOrganizational SkillsStrong multitasking abilities and time management skillsAttention to detail and accuracy in documentationAbility to prioritize tasks and manage competing demandsProblem-solving skills and initiative in addressing issuesReliability and punctuality in attendance and performanceKey Performance IndicatorsCall Response Time: Answer incoming calls within 3 rings consistentlyVisitor Processing: Complete visitor registration within 2-3 minutesCustomer Satisfaction: Maintain satisfaction ratings above 4.5/5.0Accuracy: 100% accuracy in message taking and information relayProfessional Standards: Consistent adherence to dress code and service protocolsMultitasking Efficiency: Handle multiple tasks without compromising service qualityWorking Conditions & RequirementsLocation Flexibility: Regular rotation between Aquila and Centaurus based on staffing needs and operational requirementsWorking Hours: Standard business hours (9:00 AM - 6:00 PM) with shift flexibilityPhysical Requirements: Extended periods of sitting, frequent phone use, and computer workAvailability: Occasional coverage during extended hours or special eventsProfessional Appearance: Must maintain professional dress code and grooming standards consistentlyEssential Skills & AttributesCustomer-First Attitude: Genuine desire to help and serve othersProfessional Demeanor: Polished, courteous, and diplomatic in all interactionsAdaptability: Comfortable working in different locations and adapting to changeDiscretion: Ability to handle confidential information with appropriate sensitivityTeam Player: Collaborative approach and willingness to support colleaguesCareer Development OpportunitiesProgression to Senior Front Office Executive or Workplace Ambassador rolesCross-training in facilities management and workplace servicesProfessional development in customer service excellence and communication skillsLeadership development opportunities within the front office teamIndustry training and certification programsCompensation & BenefitsCompetitive salary commensurate with experience and qualificationsPerformance-based incentives and recognition programsTransportation allowance and meal benefitsComprehensive medical insurance and wellness benefitsProfessional development and skill enhancement opportunitiesJLL employee benefits and career growth pathwaysIdeal Candidate Profile: A professional, articulate, and customer-focused individual with strong communication skills, professional presentation, and the flexibility to deliver exceptional front office services across premium corporate locations while representing the UBS brand with excellence.Location: On-site –Hyderabad, TSScheduled Weekly Hours:48If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements.  We're interested in getting to know you and what you bring to the tableJLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. 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