
Front Office Executive
14 hours ago
Job Title: Front Office Executive – OP Billing
Department: Front Office / Outpatient Billing
Location: Fernandez Hospitals - Hyderguda
Experience Required: 0 to 2 Years
Educational Qualification: Any Graduate (preferably B.Com, BBA, or related field)
Job Summary:
We are looking for a Front Office Executive – OP Billing to manage outpatient billing and front-desk operations in a fast-paced hospital environment. The ideal candidate should have excellent communication and customer service skills, with 0–2 years of experience in billing or front office roles. Fresh graduates with a positive attitude and willingness to learn are also encouraged to apply.
Key Responsibilities:
- Handle OP (Outpatient) billing, including patient registration, billing, and payment collection.
- Provide a warm and professional welcome to all patients and visitors.
- Ensure accurate entry of patient details and services availed in the hospital management system (HIS).
- Generate bills based on doctor consultations, lab tests, and procedures.
- Process cash, card, UPI, or digital payments and issue receipts.
- Maintain and reconcile billing records at the end of each shift/day.
- Address patient queries related to billing and guide them courteously.
- Coordinate with doctors, nurses, lab staff, and other departments to ensure smooth outpatient workflow.
- Maintain confidentiality of patient records and sensitive information.
- Follow standard operating procedures (SOPs) and hospital guidelines related to front office and billing operations.
Required Qualifications & Skills:
- Graduate in any discipline (B.Com, BBA, BA, B.Sc. preferred).
- 0 to 2 years of experience in hospital/clinic front office or billing roles.
- Good knowledge of MS Office and basic computer applications.
- Familiarity with Hospital Information System (HIS) software is an advantage.
- Strong interpersonal and communication skills.
- Customer-focused with a pleasant attitude.
- Ability to multitask and handle pressure during busy outpatient hours.
Work Conditions:
- Shift-based duty including weekends and holidays, as per hospital schedule.
- Front office desk role requiring professional attire and behavior.
- May involve long hours during peak OPD days.
Preferred Qualities:
- Experience with OP billing, patient registration, or customer care in a healthcare setting.
- Fluency in English and local languages.
- Ability to remain calm and courteous in a fast-paced environment.
Job Type: Full-time
Pay: From ₹18,000.00 per month
Benefits:
- Provident Fund
Work Location: In person
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