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Engineering Technical Support
2 weeks ago
Corporate Engineering Technology (CET) is a department that is service oriented for internal engineering teams. These services include installation, implementation, migration, custom development, and support to improve the many engineering software applications, systems, and processes that enhance engineering design and analysis capabilities. The engineering software applications that CET supports includes a product lifecycle management (PLM) software, as well as the major CAD/PDM and CAE software applications. Our US and offshore teams allow us to provide timely support to engineering teams during working hours in all time zones.
Responsibilities:
- Provide user support and customer service for engineering applications utilizing JIRA Service Desk issue tracking software
- Diagnose and troubleshoot hardware/software issues and determine a resolution
- Collaborate closely with fellow Support Level 1 staff
- Track and route technical support issues to appropriate individuals as required
- Document interactions and resolutions with users
- Stay current with the latest engineering software applications, upgrades and configurations.
- Respond quickly to user's support issues and application alerts or notifications from engineering applications (primarily the PLM and PDM systems)
- Maintain and document collaboratively with fellow Support Level 1 staff Knowledge Base articles intended for users
Requirements:
We are looking for a solution-oriented and service-minded person with skills in both information systems and engineering that will be able to install and maintain the engineering applications supported by CET.
- Strong skills in problem-solving, process improvement, and software installation.
- A background in IT client support, software development or engineering is a plus
- Experience with PowerShell, C, C# and/or Java languages is an advantage
- Flexible, motivated and excited about working in a fast-paced, high-volume team environment
- Exhibit excellent written and oral English communication skills
- Demonstrate organizational skills
- Knowledge in the following engineering applications is beneficial:
- Siemens' Teamcenter and NX CAD/CAM/CAE
- Autodesk's AutoCAD, Inventor, Vault
- Dassault Systemes' SolidWorks, PDM Professional,
- PTC's Creo, PDMLink
- ANSYS, Abaqus, and/or other Simulation applications
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