
Call Quality Analyst
6 days ago
Monitor & Evaluate Calls – Listen to inbound/outbound calls and assess them based on quality parameters and business compliance.
Prepare Quality Reports – Document findings and create daily/weekly/monthly QA reports.
Provide Feedback – Conduct feedback sessions and coaching for agents to improve performance.
Identify Gaps – Highlight process gaps and recommend improvements to enhance customer experience.
Collaborate with Teams – Work closely with Team Leaders & Operations to implement corrective actions.
Maintain Compliance – Ensure all calls adhere to company guidelines and regulatory standards.
Job Types: Full-time, Permanent
Pay: ₹12, ₹20,000.00 per month
Benefits:
- Leave encashment
- Provident Fund
Work Location: In person
-
Quality Analyst
1 day ago
Faridabad, Haryana, India kayakalp global Full time ₹ 1,80,000 - ₹ 2,40,000 per yearQuality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call center associates who deal with our existing and potential patients.The QA will monitor inbound and outbound call and emails responses to assess associates demeanor, technical accuracy, customer service performance, and conformity to company policies and...
-
Quality Analyst
22 hours ago
Faridabad, Haryana, India Kayakalp Healthcare LLP Full time ₹ 2,00,000 - ₹ 2,40,000 per yearQuality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call center associates who deal with our existing and potential patients.The QA will monitor inbound and outbound call and emails responses to assess associates demeanor, technical accuracy, customer service performance, and conformity to company policies and...
-
Senior Quality Analyst
3 days ago
Faridabad, Haryana, India Srijan: Now Material Full time ₹ 9,00,000 - ₹ 12,00,000 per yearAbout US:-We turn customer challenges into growth opportunities.Material is a global strategy partner to the world's most recognizable brands and innovative companies. Our people around the globe thrive by helping organizations design and deliver rewarding customer experiences.We use deep human insights, design innovation and data to create experiences...
-
Call Centre Executive
21 hours ago
Faridabad, Haryana, India Sarvodaya Hospital Full time ₹ 4,00,000 - ₹ 8,00,000 per year"Greetings from Sarvodaya Healthcare"Sarvodaya Hospital & Research Centre, Sector 8, Faridabad is looking for professional and dynamic Call Centre Executives.Desired Candidate Profile -Graduate/ Post Graduate with minimum 1 Year Experience in Hospital/Healthcare call centre processes.JOB DESCRIPTIONProper Communication & Issue Queries:Maintaining Empathy...
-
Hiring For Quality Analyst
1 week ago
Faridabad, Haryana, India Jiva Ayurveda Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJOB DESCRIPTION:Roles & Responsibility:Audit the calls of Patient Care Executives.Provide feedbacks to Patient Care Executives after audit their work.Guide and coach in areas they are lacking on.MINIMUM ELIGIBILITY PARAMETERS:Good communication skillCandidates with experience in same profile will be considered.Interested candidates can share their resumes
-
Senior Data Analyst
2 weeks ago
Faridabad, Haryana, India Dreamer Infotech Full time ₹ 5,00,000 - ₹ 12,00,000 per year**Job Title: Senior Data Analyst & Data Analytics TrainerLocation: Faridabad (On-site)Employment Type: Full-timeCompany DescriptionDreamer Infotech is committed to providing high-quality education and training in technology. With a team of experienced instructors, we offer a wide range of courses—from beginner levels to advanced certifications. Our mission...
-
Faridabad, Haryana, India HR Creations Full time ₹ 4,80,000 - ₹ 6,00,000 per yearSourcing & Costing AnalystDepartment: PurchaseReporting To: Purchase ManagerRole Overview:The Purchase Executive will be responsible for sourcing, negotiating, and procuring rawmaterials, machinery, and services required for sheet metal/automotive manufacturing operations.The role requires strong analytical and cost estimation skills to support procurement...
-
IT Sales Executive
3 days ago
Faridabad, Haryana, India Netmaxims Technologies Pvt. Ltd. Full time ₹ 8,00,000 - ₹ 12,00,000 per yearKey Responsibilities:Take full ownership of qualified leads shared by the Inside Sales/Lead Generation team.Conduct discovery calls with prospects to understand their requirements in detail.Prepare customized proposals, presentations, and pricing documents tailored to client needs.Lead negotiations and manage the contracting process to ensure successful deal...
-
Sales closure specialist
2 weeks ago
Faridabad, Haryana, India Netmaxims Technologies Pvt. Ltd. Full time ₹ 1,04,000 - ₹ 1,30,878 per yearKey Responsibilities:Take full ownership of qualified leads shared by the Inside Sales/Lead Generation team.Conduct discovery calls with prospects to understand their requirements in detail.Prepare customized proposals, presentations, and pricing documents tailored to client needs.Lead negotiations and manage the contracting process to ensure successful deal...
-
Business Development Executive
2 weeks ago
Faridabad, Haryana, India Netmaxims Technologies Pvt. Ltd. Full time ₹ 9,00,000 - ₹ 12,00,000 per yearKey Responsibilities:Take full ownership of qualified leads shared by the Inside Sales/Lead Generation team.Conduct discovery calls with prospects to understand their requirements in detail.Prepare customized proposals, presentations, and pricing documents tailored to client needs.Lead negotiations and manage the contracting process to ensure successful deal...