Call Quality Analyst

6 days ago

Faridabad, Haryana, India Kayakalp Healthcare LLP Full time ₹ 1,44,000 - ₹ 2,40,000 per year

Monitor & Evaluate Calls – Listen to inbound/outbound calls and assess them based on quality parameters and business compliance.

Prepare Quality Reports – Document findings and create daily/weekly/monthly QA reports.

Provide Feedback – Conduct feedback sessions and coaching for agents to improve performance.

Identify Gaps – Highlight process gaps and recommend improvements to enhance customer experience.

Collaborate with Teams – Work closely with Team Leaders & Operations to implement corrective actions.

Maintain Compliance – Ensure all calls adhere to company guidelines and regulatory standards.

Job Types: Full-time, Permanent

Pay: ₹12, ₹20,000.00 per month

Benefits:

  • Leave encashment
  • Provident Fund

Work Location: In person

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