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Senior Customer Support Executive
2 weeks ago
About AiSensyAiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Adani, Delhi Transport Corporation, Yakult, Godrej, Aditya Birla Hindalco., Wipro, Asian Paints, India Today Group Skullcandy, Vivo, Physicswallah, Cosco grow their revenues via WhatsApp.Enabling 100,000+ Businesses with WhatsApp Engagement & Marketing400Crores + WhatsApp Messages done between Businesses and Users via AiSensy per year
Working with top brands like Delhi Transport Corporation, Vivo, Physicswallah & more
High Impact as Businesses drive 25-80% Revenues using AiSensy PlatformMission-Driven and Growth Stage Startup backed by , & 50+ Angel InvestorsThe Opportunity:Work with a dynamic and enthusiastic team passionate about delivering exceptional customer experiences. Learn the inner workings of a startup and grow alongside the company. Get hands-on experience building and optimizing systems, processes, and workflows.
Collaborate directly with founders, sharing insights and receiving valuable feedback. Be part of a growth-stage brand with a clear path to becoming a future leader. Responsibilities:Customer Interaction: Handle customer inquiries across multiple channels, including phone, email, live chat, and social media.
Product Assistance: Provide accurate information about products and services, handle complaints, process orders, and manage returns. Troubleshooting: Resolve product-related issues promptly and effectively, ensuring high customer satisfaction. Customer Records: Maintain and update customer records with detailed and accurate information based on interactions.
Product Knowledge: Develop an in-depth understanding of the company's offerings to deliver accurate and helpful support. Performance Goals: Collaborate with the support team to meet and exceed customer service performance metrics. Feedback Analysis: Gather and analyze customer feedback, coordinating with product and technical teams to improve the overall user experience.
Process Improvement: Assist in creating and refining customer support tools and processes to enhance efficiency and satisfaction. Qualifications:A minimum of 3 years of experience in customer support or a related field. (preferably in a B2B SaaS environment).
Strong communication skills and a customer-centric mindset. Proficiency in customer support software (e.g., Zendesk, Freshdesk, Livechat) and CRM tools
Customer-focused and empathetic, with a strong drive to deliver top-notch support experiences. Why Join Us?
Work in a supportive and innovative environment that encourages personal and professional growth. Be part of a company that values customer satisfaction as its core priority. Enjoy the opportunity to lead and contribute to impactful projects in a growing organization.
Ready to make a difference in the customer journey? Join us as a Senior Customer Support Executive and be the voice that represents our brand
