
BPI Specialist Advisor
2 weeks ago
Role Responsibilities
- Assumes leadership role as the Business process improvement consultant and ensures a robust continual improvement culture
- Collaborates closely with Customer, internal stakeholders and functional experts providing insight and advice on Business Process Improvement approaches to business challenges and improvement opportunities
- Ensures that business stay current in the process and technology trends through internal and external benchmarking activities.
- Incorporates the use of Business Process Improvement Methodology and Tools into current business management processes
- Influences projects and business improvement initiatives to directly contribute to stated strategic objectives.
- Acts as a coach on effective use of Business Process Improvement Methodology and Tools.
- Manages internal training and certification related to the Business Process Improvement for continued learning and organizational capability development.
Requirements:
- Academic: Bachelors degree / equivalent work experience.
- Professional experience:
- Overall experience of 15 years with relevant experience of min 6+ years on Business Process Improvement
- Experience in handling business improvement process initiatives working closely with customers
- Experience in the Banking and / or Retail industry and contact center operations preferred
Competency:
- Six Sigma Master Black belt / Black belt
- Knowledge in latest trends in technology including AI / Gen AI
Good conceptual and analytical skills
Excellent communication skills, both written and verbal
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