BPI Specialist Advisor

1 week ago


Gurgaon, Haryana, India NTT DATA, Inc. Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Role Responsibilities

  • Assumes leadership role as the Business process improvement consultant and ensures a robust continual improvement culture
  • Collaborates closely with Customer, internal stakeholders and functional experts providing insight and advice on Business Process Improvement approaches to business challenges and improvement opportunities
  • Ensures that business stay current in the process and technology trends through internal and external benchmarking activities.
  • Incorporates the use of Business Process Improvement Methodology and Tools into current business management processes
  • Influences projects and business improvement initiatives to directly contribute to stated strategic objectives.
  • Acts as a coach on effective use of Business Process Improvement Methodology and Tools.
  • Manages internal training and certification related to the Business Process Improvement for continued learning and organizational capability development.

Requirements:

  • Academic: Bachelors degree / equivalent work experience.
  • Professional experience:
  • Overall experience of 15 years with relevant experience of min 6+ years on Business Process Improvement
  • Experience in handling business improvement process initiatives working closely with customers
  • Experience in the Banking and / or Retail industry and contact center operations preferred

Competency:

  • Six Sigma Master Black belt / Black belt
  • Knowledge in latest trends in technology including AI / Gen AI
  • Good conceptual and analytical skills

  • Excellent communication skills, both written and verbal



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