Senior Specialist

6 days ago

Gurgaon, Haryana, India R1 RCM Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Senior Specialist - Employee Relation Role Summary:

The Incumbent will be responsible as an individual contributor managing HR Service delivery on the across R1 Locations providing proactive HR support to the assigned business site/location associates, leaders and HR Business Partners.

The incumbent may also be involved on a variety of ER Programs, policies and practices that minimize corporate risk.

Roles and Responsibilities

  • ER Service Delivery across the R1 locations via Service Now query management, tiering support and other sources.
  • Design and lead structured listening posts, employee skips, focus group discussions.
  • Proactive management and resolution of employee grievances and queries.
  • Support business leaders in conducting constructive and progressive performance management discussions
  • Work closely with the Business leaders to support performance improvement issues by collecting information and participating in reviewing performance improvement documents and making recommendations.
  • Assist in management of ER cases including, disciplinary issues, grievances, involuntary exits, leave of absence, sensitive and/or high risk matters to successful closure
  • Ensure consistency in approach and resolution on employee concerns with high quality documentation/report preparation.
  • Report out ER cases monthly via the internal tracking log for the site.
  • Connect with HR Business Partners and other ER Advisors as necessary to keep them informed with progress of employee relations matters on site.
  • Share Data Insights at Site level from trends observed via Various Focus Groups, listening posts, ER Case logs, etc.
  • Take an active role in implementation and communication of policies, procedures, programs.
  • HR Projects

Key Competencies

  • Proven Employee Relations and/or HR Business Partner experience
  • Ability to prioritize, execute programs and transactions in a fast paced environment.
  • Excellent written, verbal communication, interpersonal skills
  • Strong customer focus with an understanding of strategic business viewpoint.
  • Strong Coaching and Influencing skills.
  • Preferred 5-7 years of work experience.

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