Customer Service Associate

2 weeks ago


India Aionos Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Customer Support Experts (Chat Process) International (Travel Domain)

IONOS- Location: Sector 142, Noida

Work Schedule: 5 days a week | Rotational shifts C week-offs

Night Shift: Cab facility provided

x Compensation (CTC):

  • International Desk: LPA

* Eligibility:

  • Education: Graduate preferred
  • Prior customer service / contact centre experience required

About the Role:

We are hiring Customer Support Experts for our International(Chat Process) in the Travel / Airline / OTA domain. If you are customer-oriented, tech- savvy, and eager to deliver world-class service in the travel industry, this opportunity is for you

Key Responsibilities:

  • Provide chat-based support for travel customers with timely and accurate resolutions.
  • Assist customers with flight bookings, rescheduling, cancellations, and refunds.
  • Ensure adherence to process guidelines and quality standards.
  • Collaborate with team leads, SMEs, and support staff to meet performance goals.
  • Maintain data confidentiality and compliance in all interactions.

Minimum Screening Requirements (MSR):

For International Desk Experts

  • Experience: Minimum 1 year in an International Contact Centre (Airline / OTA/Flight Support) handling customers from EU / North America / LATAM regions.
  • Versant Score: C1

Why Join Us?

  • Work in a high-growth travel support team
  • Competitive pay C career advancement opportunities
  • Global exposure with a supportive workplace culture


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