Customer Service Associate
2 weeks ago
Customer Support Experts (Chat Process) International (Travel Domain)
IONOS- Location: Sector 142, Noida
Work Schedule: 5 days a week | Rotational shifts C week-offs
Night Shift: Cab facility provided
x Compensation (CTC):
- International Desk: LPA
* Eligibility:
- Education: Graduate preferred
- Prior customer service / contact centre experience required
About the Role:
We are hiring Customer Support Experts for our International(Chat Process) in the Travel / Airline / OTA domain. If you are customer-oriented, tech- savvy, and eager to deliver world-class service in the travel industry, this opportunity is for you
Key Responsibilities:
- Provide chat-based support for travel customers with timely and accurate resolutions.
- Assist customers with flight bookings, rescheduling, cancellations, and refunds.
- Ensure adherence to process guidelines and quality standards.
- Collaborate with team leads, SMEs, and support staff to meet performance goals.
- Maintain data confidentiality and compliance in all interactions.
Minimum Screening Requirements (MSR):
For International Desk Experts
- Experience: Minimum 1 year in an International Contact Centre (Airline / OTA/Flight Support) handling customers from EU / North America / LATAM regions.
- Versant Score: C1
Why Join Us?
- Work in a high-growth travel support team
- Competitive pay C career advancement opportunities
- Global exposure with a supportive workplace culture
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