Help-desk Support Team Lead

6 days ago

Hyderabad, Telangana, India Arthur Grand Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Technical Support / Help-desk Support Team Lead

Hyderabad(ONSITE)

Full Time Opportunity

Must Have Skills :

  • Degree Certificate
  • 1 - 2 years of experience as lead in an IT environment
  • Excellent communication skills, should be able to hold a conversation
  • Good customer service skills, multitasking and documentation skills
  • Ability to adjust quickly to the changing priorities and implement the same per business requirements

People Management

  • Shrinkage Management:
  • Attrition Management:
  • Conflict Resolution:
  • Issue Mitigation

Process Management

  • Monitoring and Control of Queues:
  • Continuous Process Improvement:
  • Implementation of Process Updates:

Team Development and Mentorship

  • Regular Audits:
  • Training Needs Identification:
  • Key Focus Areas Evaluation:
  • Conducting Huddles:.

Client Management

  • Problem Determination:
  • Resolution and Escalation:
  • Client Communication:

Reporting and Feedback

  • Capacity Planning:
  • Data Analysis and Metrics:
  • Feedback Mechanisms

Thanks & Regards

Ramdas Sakthivel | Sr.Technical Recruiter

Arthur Grand Technologies Inc

Job Type: Full-time

Work Location: In person

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