Help Desk Team Lead/ SLA

3 days ago

Hyderabad, Telangana, India Arthur Grand Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Arthur Grand Technologies is currently seeking a highly motivated and skilled Help-desk Support Team Lead

Technical Support / Help-desk Support Team Lead

Hyderabad(ONSITE)

Must Have Skills :

  • Degree Certificate
  • 1 - 2 years of experience as lead in an IT environment
  • Excellent communication skills, should be able to hold a conversation
  • Good customer service skills, multitasking and documentation skills
  • Ability to adjust quickly to the changing priorities and implement the same per business requirements

People Management

  • Shrinkage Management
  • Attrition Management
  • Conflict Resolution
  • Issue Mitigation

Process Management

  • Monitoring and Control of Queue
  • Continuous Process Improvement
  • Implementation of Process Updates

Team Development and Mentorship

  • Regular Audits
  • Training Needs Identification
  • Key Focus Areas Evaluation
  • Conducting Huddles

Client Management

  • Problem Determination
  • Resolution and Escalation
  • Client Communication

Reporting and Feedback

  • Capacity Planning
  • Data Analysis and Metrics
  • Feedback Mechanisms

Data

Employee Engagement:

Compliance and Risk Management:

Stakeholder Communication

About Arthur Grand Technologies:

Arthur Grand Technologies is a leading provider of staffing and technology consulting services. Our company is managed by a team of professionals who have worked for big 5 consulting firms for 20+ years. We are a minority-owned staff augmentation and technology consulting company.

At Arthur Grand Technologies, we value our employees & contractors and strive to provide them with challenging, interesting work, market-relevant benefits, and opportunities for professional growth. If you have the necessary qualifications, and are excited to join a dynamic team, please send your resume to for immediate consideration.

Thank you for considering Arthur Grand Technologies. We look forward to hearing from you soon.

Best Regards,

Indhu

E:

Arthur Grand Technologies Inc

Arthur Grand Technologies is an Equal Opportunity Employer (including disability/vets)

Job Type: Full-time

Work Location: In person

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