Help Desk Team Lead/ SLA
3 days ago
Arthur Grand Technologies is currently seeking a highly motivated and skilled Help-desk Support Team Lead
Technical Support / Help-desk Support Team Lead
Hyderabad(ONSITE)
Must Have Skills :
- Degree Certificate
- 1 - 2 years of experience as lead in an IT environment
- Excellent communication skills, should be able to hold a conversation
- Good customer service skills, multitasking and documentation skills
- Ability to adjust quickly to the changing priorities and implement the same per business requirements
People Management
- Shrinkage Management
- Attrition Management
- Conflict Resolution
- Issue Mitigation
Process Management
- Monitoring and Control of Queue
- Continuous Process Improvement
- Implementation of Process Updates
Team Development and Mentorship
- Regular Audits
- Training Needs Identification
- Key Focus Areas Evaluation
- Conducting Huddles
Client Management
- Problem Determination
- Resolution and Escalation
- Client Communication
Reporting and Feedback
- Capacity Planning
- Data Analysis and Metrics
- Feedback Mechanisms
Data
Employee Engagement:
Compliance and Risk Management:
Stakeholder Communication
About Arthur Grand Technologies:
Arthur Grand Technologies is a leading provider of staffing and technology consulting services. Our company is managed by a team of professionals who have worked for big 5 consulting firms for 20+ years. We are a minority-owned staff augmentation and technology consulting company.
At Arthur Grand Technologies, we value our employees & contractors and strive to provide them with challenging, interesting work, market-relevant benefits, and opportunities for professional growth. If you have the necessary qualifications, and are excited to join a dynamic team, please send your resume to for immediate consideration.
Thank you for considering Arthur Grand Technologies. We look forward to hearing from you soon.
Best Regards,
Indhu
E:
Arthur Grand Technologies Inc
Arthur Grand Technologies is an Equal Opportunity Employer (including disability/vets)
Job Type: Full-time
Work Location: In person
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