Technical Support Lead/ SLA

6 days ago


Hyderabad, Telangana, India Arthur Grand Full time ₹ 2,50,000 - ₹ 7,50,000 per year

Arthur Grand Technologies is currently seeking a highly motivated and skilled Help-desk Support Team Lead

Technical Support / Help-desk Support Team Lead /SLA

Hyderabad(ONSITE)

Must Have Skills :

  • Degree Certificate
  • 1 - 2 years of experience as lead in an IT environment
  • Excellent communication skills, should be able to hold a conversation
  • Good customer service skills, multitasking and documentation skills
  • Ability to adjust quickly to the changing priorities and implement the same per business requirements

People Management

  • Shrinkage Management:
  • Attrition Management:
  • Conflict Resolution:
  • Issue Mitigation

Process Management

  • Monitoring and Control of Queues:
  • Continuous Process Improvement:
  • Implementation of Process Updates:

Team Development and Mentorship

  • Regular Audits:
  • Training Needs Identification:
  • Key Focus Areas Evaluation:
  • Conducting Huddles:.

Client Management

  • Problem Determination:
  • Resolution and Escalation:
  • Client Communication:

Reporting and Feedback

  • Capacity Planning:
  • Data Analysis and Metrics:
  • Feedback Mechanisms:

Data

Employee Engagement:

Compliance and Risk Management:

Stakeholder Communication

About Arthur Grand Technologies:

Arthur Grand Technologies is a leading provider of staffing and technology consulting services. Our company is managed by a team of professionals who have worked for big 5 consulting firms for 20+ years. We are a minority-owned staff augmentation and technology consulting company.

At Arthur Grand Technologies, we value our employees & contractors and strive to provide them with challenging, interesting work, market-relevant benefits, and opportunities for professional growth. If you have the necessary qualifications, and are excited to join a dynamic team, please send your resume to for immediate consideration.

Thank you for considering Arthur Grand Technologies. We look forward to hearing from you soon.

Best Regards,

Indhu

E:

Arthur Grand Technologies Inc

Arthur Grand Technologies is an Equal Opportunity Employer (including disability/vets)

Job Types: Full-time, Permanent

Work Location: In person



  • Hyderabad, Telangana, India Sureify Full time

    As a Project Lead - Support Projects, you will play a crucial role in driving operational excellence within Sureify Support delivery function. You will lead and manage one or more ongoing projects or operational areas, ensuring smooth and efficient support delivery to Sureify customers. This role requires a strong blend of technical expertise, project...

  • Technical Lead

    1 week ago


    Hyderabad, Telangana, India Wipro Limited Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    About The Role :   *Role Purpose*   The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. *Do - Oversee and support process by reviewing daily transactions on performance parameters*- Review...


  • Hyderabad, Telangana, India Icims Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    OverviewThe Manager, Technical Support supervises the day-to-day operations of Technical Support Engineer Team. Responsible for ensuring the team is appropriately staffed, trained, and handles client volume within specific metrics. The Manager, Technical Support Engineer reports to the Director Technical Support.ResponsibilitiesDevelop and grow a team of...

  • Technical Lead

    2 weeks ago


    Hyderabad, Telangana, India Wipro Full time

    We use cookies to offer you the best possible website experience Your cookie preferences will be stored in your browser s local storage This includes cookies necessary for the website s operation Additionally you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve website s performance as well as...


  • Hyderabad, Telangana, India Cloudxtreme Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job Description*Role & Responsibilities:Provide L2 Technical Support for end users across multiple technologies.Handle troubleshooting for Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).Support Windows & Mac OS, mobile device hardware/software, networking, video conferencing, telephony equipment, and AV systems.Administer and troubleshoot Active...

  • Senior Technical Lead

    3 weeks ago


    Hyderabad, Telangana, India Staffington Consulting PVT Ltd Full time

    Senior Technical Lead :We are seeking a proactive and skilled Senior Technical Lead to join our Managed Services team. The ideal candidate will have extensive experience in production support, strong leadership capabilities, and a solid technical background in Python and SQL. This role is crucial for ensuring the stability and performance of our applications...


  • Hyderabad, Telangana, India Betterbizs Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    We are urgently hiring for Application Support Manager for our corporate client in Hyderabad.CTC- 25 LPALocation- Hi-Tech City.Job Title:TAC Support Manager Overview:We are seeking a highly motivated and experienced TAC Support Manager to lead our global technical assistance center (TAC) operations. The ideal candidate will possess 6-10 years of overall...


  • Hyderabad, Telangana, India Elixr Labs Technologies Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    Job SummaryWe are seeking an experienced Solutions Support Lead Engineer to oversee technical support and solution implementation across our organization. This role ensures our products, services, and solutions operate optimally for enterprise and SMB clients while resolving technical issues promptly. You will lead support teams, drive incident resolution,...

  • Technical Lead

    3 weeks ago


    Hyderabad, Telangana, India ValueMomentum Full time

    Job Title: Liferay Tech Lead Location: Hyderabad Preffered ( Open to Remote also) Experience: 8+ years (with 3+ years in Liferay 7.x, specifically 7.4) Employment Type: Contract - 3months Job Summary: We are seeking a highly skilled and hands-on Liferay Tech Lead with deep expertise in Liferay 7.4, particularly in on-premises migrations and custom...

  • Technical Lead

    2 weeks ago


    Hyderabad, Telangana, India Warner Bros. Discovery Full time

    Who We Are :When we say, the stuff dreams are made of, were not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth.Behind WBDs vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating...